W Muscat

Wonderful stay at this hotel. Check‑in was fast, the room spotless and service attentive. Very good value for money.

Absolutely loved my 2-night getaway at the W Muscat. The hotel itself is fantastic, with great vibes and beautiful facilities, but the true highlight was the hospitality. The staff is incredibly friendly, attentive, and always ready to help with a smile. If you're looking for a perfect stay with top-tier service, this is the place to be

Amazing hotel with high quality service and very attentive staff. Amazing location and interior organizing. Highly recommended for any purpose from business up to holiday season

Overall, I had a good stay at the hotel. The property is beautiful, the room was comfortable, and most of the staff were friendly and helpful. However, there were two issues that significantly affected my experience. First, the hotel charged a very large security deposit of approximately AED 1,600 for a two-night stay. This amount was charged to my card without a clear explanation during check-in, and I was not informed in advance about the size of the deposit. As of writing this review, I have still not received the amount back. Better communication and transparency regarding security deposits would be greatly appreciated. Second, the housekeeping service was disappointing, especially on my checkout day. I requested ice cubes three separate times and only received them after approximately 1.5 hours. In general, whenever I requested something, it took a long time to arrive, and I had to repeatedly follow up with the staff. That said, I would like to sincerely thank Carolyn Muimi for her professionalism and support during my checkout process. She took the time to assist me, address my concerns, and promptly send an email to the finance department regarding the refund of the security deposit. Her assistance was greatly appreciated and left a positive impression. While I enjoyed the hotel overall and appreciated the facilities and atmosphere, I believe improvements are needed in guest communication regarding deposits and in the responsiveness of the housekeeping team.

Fantastic hotel with good service and beautiful views. The pool is amazing, and the drinks are excellent. Truly enjoyed my stay there and will definitely come back if visiting Muscat again.

One of the best 5 stars hotel in Muscat, highly recommended for families

Service not bad, facilities ok ok managable. Ambience was a bit uncomfortable for a family stay especially at the reception during our check in at late night due to clubbing girls!!!🥲

Location is good and the hotel has a nice pool. However, service is mechanical and inattentive - particularly the concierge and reception who tried to be helpful and friendly but actually not genuinely addressing your issues with real solutions. Swimming pool is nice but it is messy with slow turnover of towels and cushions are missing. The wifi did not work well. Ba Ban restaurant is really bad for Chinese food…

A lovely hotel and great location right at the beach. Room was spacious and bathroom was super clean. Breakfast was great with plenty of options. The only thing I'm unhappy about is that I paid extra for a double bed sea view room, and in the end I was put in a single bed corner room overlooking the patio with no sea view. When I inquired about this with the receptionist, he said that all the sea view rooms were booked and he couldn't transfer me nor compensate me. Not at all the kind of service I would expect from a 5 star hotel at this price range.