Taj Lands End

I recently had the opportunity to stay at Taj Lands End, and I must admit that my experience was a mixed bag, primarily influenced by a few operational hiccups that stood out during my visit. Upon arrival, we were greeted by heavy weather, which set a somewhat chaotic tone for the beginning of our stay. I requested the valet service to collect our luggage, but to my dismay, my bag was missing even after I provided a detailed description. This was quite frustrating, especially given the lack of urgency in resolving the matter. The check-in process was incredibly slow, and unfortunately, not much consideration was given to my family during this time. With an infant in tow, waiting became a test of patience. The staff seemed overwhelmed, and the lack of priority for families traveling with young children was glaring. On a more positive note, our sea-view room was lovely, and the view certainly made up for some of the earlier frustrations. However, room service did not meet my expectations. Each request took longer than anticipated, and there was an underlying pressure for tipping that left a sour taste. Even during checkout, I felt a patronising tone from some staff members who seemed to be awkwardly pushing for gratuities. Breakfast was another point of contention. On our first day, we were redirected to the ballroom, which was manageable. However, on the second day, when we were told we could order from our table, it became a frustrating ordeal to receive even a simple plain omelette. After multiple reminders and an eventual escalation of my concerns to the floor manager, I finally received my order. It wasn't just the delay that bothered me; it was the overall lack of attentiveness and service that should have been seamless in a hotel of this caliber. Lastly, I encountered an issue with the toilet door in our room (#1810) that didn’t lock properly, which added to the inconveniences during our stay. In summary, while Taj Lands End has the potential to provide a luxurious experience, my recent visit was marred by service shortcomings and logistical issues. I hope these areas can be improved for future guests, as the property itself has much to offer in terms of ambiance and views.

Firstly, despite of making a pre payment well in advance the payment didn't reflect on the hotel system till check out. Staff at reception didn't look like they were well trained. The staff who checked us in was unnecessarily rude and needed training to handle situations better. Despite showing the proof of payment we were constantly asked for receipts during check in. There was a short Circuit in our room and the room next to us, this was fixed by the maintenance staff quickly. The bathroom was spacious but there was a mold on the bidet. Around 9 am there was a random drilling on the room above us. We asked for coffee pods/sachets which never arrived. The only good part was the view from our room.

The rooms are ageing. But still maintained somehow. I feel abit too high standard - staff tried to be friendly but their priority are VIPs than someone who is also actually paying for their stay.

love the location and the hotel rooms! very accessible to the rest of the city and many cafes near by.

In Bandra excellent location and good place with reasonable services, however front desk needs more as too many people. Wanna spot and Indian celebrity just chill at the lobby or making area at back near pool best place to spot one.

Most stunning and Incredible hotel and stay. All the staff right from the entrance, to check in desk, porters, security to house keeping were all excellent and very friendly. Breakfast options were always very good and plentiful but I would advise going early to avoid queues and sitting outside where I didn't find the service to be very good on the one day we had to sit outside. The management really went out of their way for us to help us with a few issues we had. Rooms on certain floors are very dated and can do with some improvements but they are aware of this already.

A wonderful experiance, only issue was with the wine list and availability. Cashier forget to credit me the 25,000 pre payment I had made on arrival untill reminded. Very poor for a 5 star hotel

Old worn out hotel, overpriced looks like a train station, loud and one of the worst hotels in I have no idea why people come to stay in this old hotel, i will never come back

Amazing hotel with polite staff and great views . They took great care of us and the property is amazing too . Highly recommended.