This hotel used to be very popular for workshops, I went a couple of times with my work for team buildings and enjoyed it a lot. Unfortunately, things have gone downhill since then. The beautiful adults-only infinity pool is no longer there, neither is the swim-up bar in the main pool. Although the current pool is quite deep, it was always being used for water aerobics or polo so difficult to have a quiet swim. The room was very basic, with only one chair (for a twin) and no pictures or other decor. The water in the bath was cold and there was no walk-in shower, which I requested due to my mum's mobility issues. The balcony had 2 very uncomfortable plastic chairs and a tiny plastic table. I guess soft furnishings were removed during the COVID-19 pandemic and haven't been returned. The food on the buffet was repetitive and uninspiring, with no seafood or fish apart from tuna. Unlike most other beach hotels in Mombasa, the bar didn't have a cocktail of the day or a happy hour, and the few cocktails on the menu were not well executed - no ice. We asked for bar snacks and eventually some nuts were brought on the first day, but then the next day again there was no ice in the drinks and no snacks. Service at reception was shocking, keeping arriving guests waiting for over an hour to get their rooms and unable to find the key for the luggage store when we were leaving. Overall, disappointing and I will not be back.
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