One of the best hotels I have recently stayed at; excellent facilities, attentive and kind service, excellent food both for breakfast and dinner, great atmosphere, and very high quality rooms. Whenever we asked something from reception - it was delivered to our rooms within 3 minutes; amazing service! Specifically, I would like to mention 3 service members who are on a class of their own: (1) the lovely Sofia at the restaurant/bar - this is a different level of professionalism. Sofia knows all the ingredients of every dish, no request is too difficult, and everything is delivered to perfection. Just wow. What an asset to this hotel; (2) Dimitry at the bar - what a great and nice man; so polite, and loves his job so much. And it shows - whenever Dimitry was at the bar, we sat there, because it was such a pleasure being serviced by him; (3) Veronika at reception - when you think of luxury service at leading Western hotels, you think of Veronika. Always with a smile, no request is too difficult, and not a single mistake made. Veronika has a bright future ahead of her! We will be back!!!!
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