Ulasan IH Hotels Milano Centrale

Sambutannya oke tapi proses check outnya adalah yang terburuk yang pernah saya lihat! Saya ingin meninggalkan barang bawaan saya untuk menikmati kota sebelum naik kereta, tetapi saya diberitahu bahwa kereta sudah penuh pada jam 10 pagi…. Kamar-kamarnya memiliki rambut dari orang yang saya tidak kenal… sarapannya tidak enak!!!

Saya jarang memberikan review negatif. Hotel ini secara halus disebut hotel bintang empat, tetapi standar sebenarnya kurang dari bintang 3. Kamarnya berada di gedung lain di sebelah lobi hotel kamar. Saya harus menahan cuaca 38 derajat di kamar. Kamar mandinya tidak dikeringkan dengan baik, airnya tidak bisa disiram sama sekali, dan kebersihannya adalah yang terburuk yang pernah saya alami di Italia. Ada noda air di pintunya. Tidak ada tanda di kamar bahkan untuk menghubungi nomor untuk menghubungi meja depan. Tengah malam, panggilan dijawab setiap hari dan panggilan tidak responsif.

Kejutan yang menyenangkan! Hotel yang dikelola dengan sangat baik di dekat stasiun kereta. Metro berjarak kurang dari 100 m. Kami mendapat peningkatan ke kamar yang lebih baik. Staf yang sangat membantu dan ramah.. Akan menginap di sana lagi atau di kota yang berbeda.

Hotel yang bagus terletak di dekat stasiun pusat. Resepsionis berada di lantai 1, bukan lantai 7 seperti yang tertera di Trip.com.

Lokasi bagus, kamar luas, tetapi tidak ada laci atau rak untuk menyimpan barang-barang. Sarapan tidak banyak pilihan, persediaan makanan sangat lambat. Pada pukul 8 pagi, sebagian besar piring dingin & panas sudah kosong. Meminta gantungan baju tambahan, tidak ada tanggapan dari petugas kebersihan.

Hotel ini berjarak 5-6 menit dari Stasiun Kereta Milan dengan berjalan kaki. Pada saat yang sama, halte metro terletak tepat di belakangnya. Hotelnya baru, perabotannya baru. Saya menemukannya sangat bersih. Kamar dan kamar mandinya sangat bersih. Kantor informasi sangat membantu dan ramah. Saya menerima jawaban atas pertanyaan preferensi transportasi dan restoran saya. Sarapannya juga biasa saja. Saya dapat mengatakan bahwa itu tidak terlalu kaya, tapi itu cukup. Saya sangat merekomendasikannya.

Pelayanannya bagus dan lokasinya juga sangat bagus. Hotelnya juga sangat bersih dan nyaman. Sarapan juga cukup.

Bersih dan higienis. Lokasi bagus. Dekat stasiun

Kamar mandi bisa didesain lebih baik

The only good thing about IH Hotel Milano Centrale is the location. Please book elsewhere unless you want to risk a bad experience — or at least make sure you are booking a room in their new building (not the "dependence" or "economy" room). My recent stay was extremely disappointing. The room was advertised as part of a 4-star hotel but was located in an old, poorly maintained building separate from the main hotel, with no staff presence. The listing on Trip.com gave no clear indication that this was a different building. Even if it had, the condition of the rooms was unacceptable for a 4-star hotel — more like 1-2 stars. The rooms were very worn, with faulty air conditioning, faulty phones, and broken bins. I had booked two rooms, and in both, the air conditioning was not working, leaving the rooms hot and uncomfortable. Staff initially said they would adjust the central air conditioning, but there was no improvement. When I followed up, one staff member was rude and dismissive, and only after a security guard went over to check, did the they admit the AC was off and turned it on. Still, the AC had no movement and was still off. What made it worse was that the phones in the room and even in the corridor were not working, meaning I had to physically walk to the main building multiple times just to seek help. Only after my third visit to reception at 1 AM were we finally offered a room change. However, traveling with elderly parents, it was too disruptive so late at night to move and I was there for 1 night. The staff member who assisted at my 3rd vist was kind and confirmed the AC in my original room was indeed broken. I was moved to another room in the same old building, where the air conditioning again failed after some time. After checkout, the hotel falsely claimed the AC could not be used due to “laws”, something that was never communicated during my stay. Different staffs kept assuring me the AC would be fixed, otherwise, I would have requested a fan. The corridors were cooler than the rooms, making their claim even less believable. Facility standards were very poor: - Showers leaked, and the bathroom floors were unstable or rusty. - Toilet door handles were loose making the glass door hazardous. - Dustbins were broken, and staff said repairs would only happen after guests left. - Basic amenities like slippers, toothbrushes, and vanity kits were missing, with no signs indicating they could be requested. The inability to reach reception via room phones made the situation much worse. When questioned on the room quality, the reception insisted the listing mentioned the “dependence” building. I showed them the Trip.com listing, which provided no clear warning. There were no maps or captions to explain that the rooms were in a separate, older, and poorly maintained building. I have stayed at other hotels with different buildings or standards, but none had such a drastic and misleading difference. At checkout, they claimed I had not paid tourist tax for one of the rooms. I had already paid during check-in for two rooms and received two keys, so how could it be they collected just 1? They reluctantly waived the supposed "unpaid" tax. They could have calmly apologised for missing out the 1 room, but instead they claim that they only collect at check out. So what did I pay at check in? I travel several times a year and stay across a range of hotels, but this was one of my worst experiences. When I later looked at negative reviews on other platforms, I noticed a troubling pattern: the hotel frequently blames guests for issues rather than taking responsibility. While they eventually offered to upgrade me to the main building at 1 AM, that gesture came far too late to repair the experience. I felt misled and disappointed. IH Hotel should be clearer in their listings and stop marketing their dependence rooms as part of their 4-star offering without proper disclosure.

The only reason I didn’t rate this hotel excellent is because of their front of the house staff. On a positive note, we loved this hotel, great location, modern, clean room with good amenities. What fails the hotel is their female receptionists. We came into contact with two of them, both were miserable looking, unfriendly, gave wrong information and set all the wrong time for this great hotel. Well done to trip.com too for offering such a good rate on this booking.

Super  nice coean stafff Nice breakfast thank you also central locates

Hotel expensive but nice, book 2 queen beds but given 3 per beds. no water provided. location nearby train station.

Very nice comfortable hotel with friendly staff. The rooms were clean but very small which is my only reproach.