I was subjected to fraud and deception by this hotel, and unfortunately, despite proving this, the Agoda management was unable to protect my rights and abandoned me under the pretext that they could not do anything for me. 1. My reservation does not match the reservation in the app. This is Room information which you booked 1 X One-Bedroom Apartment Garden view | 45 m²/484 ft² | 1 single bed and 1 queen bed But I was given a room with one king bed and without any view 2. The room is dirty and has a bad smell. 3. The air conditioning system is not working properly and is making a very annoying clicking sound. 4. The receptionist disclaimed responsibility for the reservation and asked us to wait until the morning to solve the problem or contact Agoda. 5. However, the elevator does not reach the floor where this room is located. 6. When the oven is turned on, the electricity in the room is completely turned off. Despite all this, the hotel staff did not respond to any complaints from me and asked to contact Agoda. After that, after a long discussion with Agoda, they asked me to contact the hotel and solve the problem myself, and that they could not do anything for me except to compensate me with $25 out of $503.
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