Ulasan Shelborne South Beach

Location..location..location! Closed to everything in the heart of south beach. Price and location can’t bested. Needs some upgrades but can be overlook due to 2 main factors for us: 1. Location. 2. Service Back of Hotel is the beach..this is definitely a plus. Huge pool your kids would love. I recommend highly.

Overall good, but didn’t like the “room key” was di-actived 2 hours before our check-out. And please keep in mind that the pool and access to the beach will be closed at 7 pm

It was a really nice location. I like this place a lot

Everything is great, is just a pitty the pool closes at 7pm

Nice hotel near the Beach

perfect location to walk to everywhere. pool & beach area are worth the price alone. poolside service & food was good. some rooms are updated and some are not. we had 2 rooms, one 2 bed updated room that was nice but the pipes made a noise every time the water was turned on. another king bed small suite that was not updated. I enjoyed this room as it had a walk in closet, kitchenette, separate sitting area & partial ocean view. the kitchenette could of had a microwave, would of made it better. overall great stay and would recommend and stay again!

Great location Great ppl Great service

Not bad at all

Hotel com atendimento péssimo, não há refeições boas servidas, cardápio muito simples, não é um hotel familiar, muito cheiro de maconha, hóspedes fumam maconha na área da piscina o dia inteiro, serviço de manobrista caro ( 50 dólares/dia ) e ainda roubaram as compras que estavam no porta malas do carro. Única vantagem é a localização à beira da praia, o resto não presta. Não vale nem metade da diária cobrada. Nesse hotel não volto nunca mais. Você é enganado o tempo todo.

Localização ótima, hotel limpo e agradável. Quarto silencioso. Único ponto desfavorável que a cama é pequena para 2 pessoas no quarto q ficamos (422).

Save your money! There are plenty of other similarly priced hotels to stay at within walking distance of Miami convention center that provide better room service, are nicely decorated and management is attentive. I stayed at Shelbourn 3 days to attend a business conference. Hotel daily housekeeping was subpar, as was the front desk management staff lacked paying attention to details. I started out my new day with newer lodged complaints at front desk making certain front desk is aware of my room setting not being right, nor to my liking and dissatisfaction. Front Desk either was slow to respond, or did little to nothing to correct deficient issues that I previously lodged. The TV remote was missing - I reported it missing at front desk 3 days in row, never was it provided for duration of my stay. The bathroom shower floor is made of marble- when wet is super slippery marble, no bath mat was provided or made available despite my requesting one 3 days in row.. I improvised using a bath towel placed on shower floor. No bathroom floor mat ws available either. Again I improvised by using bath towel placed on bathroom floor. Bathroom sink drain did not drain itself properly, water inside would accumulate and back up while faucet was left running to point of overflowing. Upon my arrival Bedside night table lamp bulb was burned. Clothes closet light - not working. Housekeeping 1 day made bed up with a top sheet to seperate making human contact with upper blanket, and then 2 days no top sheet was used, just direct contact with bed blanket - gross!. Wash cloths missing from bathroom each day, Bed made up sloppy. Rooms poorly decorated, bare walls, no pictures installed, no night table clock, Electric outlets located in hard or difficult to reach locations so that plugging in cell phone or laptop charge became a challenge required moving furniture or the bed just to be able to access the outlet for purposes intended.

Stayed in a 1300 square-foot townhouse, that is a part of this hotel. Two bedrooms, three full bathrooms. Plenty of room. Great hotel with great amenities. Short walk to a beautiful beach. And located in the perfect spot of South Beach Miami. Close to all good restaurants and bars. Would absolutely recommend this hotel.

Do not let someone you care about stay at the Shelbourne and by all means avoid it yourself. "Location, location, location" might be a classic real estate mantra but no location justifies a staff so poorly educated that they can say "f**k you, go to hell, I don't give a damn" to your face and in front of hotel security who is looking like he does not want to be there at all. I should have just turned and left when they did not have our reservation when we arrived. Our flight got in early and I’d called earlier to see what the chances were of an early check in. The said the only way to guarantee it was to book the night before which I did- to avoid any unpleasant confusion after a 9 hour flight. When they finally did find the reservation it had been cancelled because we didn’t arrive in time. So much for book the night before to avoid drama. We finally got into our room. It was fine. It was also never serviced though we asked several times a day and were assured they’d take care of it. One day the bed was made, the towels were left on the floor, the trash cans were not emptied but there WERE new miniature soaps in front of the TV so we knew they’d been there. The next day included the aforementioned verbal attack at the pool and a continuation of the maid service follies. This time after numerous requests someone showed up at our door around 10:00 p.m. with an enormous stack of towels. Really weird definition of servicing a room. I heard they were closing for renovation the day after we left so perhaps we just got pissed on on the way out by employees who’d been treated badly. That’s the only reason I’m not naming names. no idea the line about then closing for upgrades is true or not but I shan’t be finding out. Nothing on that location names Shelbourne will ever overcome the fetid stink of an experience they provided us.

This hotel cancelled our reservation two weeks before we were due to stay. I am on vacation already travelling around the US and have to now trawl through hotels to find a suitable replacement. This is not ok. I only booked this hotel three weeks ago. Did you really not know that you were going to close the whole hotel then? Very, very unprofessional.