Everything very good, except the ski school, branded with the hotel's logo. They refused to welcome a single kid several times for overbooking, without even double checking, not caring at all about the kid smile and needs. It's a real pity, because everything else was well done and well organized. They were showing up the logo of the hotel, so should have been given more attention and dedication to their clients. They should not allow a single lady to spoil an experience. The manager of the ski school should be taught how to deal with clients with kids and to understand what really matters, which is not a simple ski lesson, but the experience of staying with other kids. She did not make any basic efforts, she simply did not care at all, even having the office completely empty. This is a black spot, very negative in my view, within an organization that showed great dedication and efforts to welcome its clients.
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