The best thing about this hotel is its location. It’s a 5minute walk to the Prophets Masjid. It’s has plenty of shops/restaurants in the near vicinity. That’s were all the good points end! I booked this as I found no other hotels at the time of my travel, and I needed a place for the family to stay. If you read the reviews, and the fact the management do not comment tell a lot about the hotel, especially when the reviews mention similar issues. The hotel has faulty key entry to the rooms, experienced by many and extremely frustrating. As you have go downstairs to the main reception to change the key card. This brings me to the next issue, the lift are very small and limited in numbers. A simple life journey to the 5th floor can take up to 15 minutes on a good time, when busy no point trying/waiting use the stairs, even if you are on the 10th floors. The rooms are dated and bathroom are simple but to be honest expected for a 3 star property. Wi-Fi is good coverage. Furniture is dated and worn. The phone does not call reception, limited English TV channels. The food was not to my taste, breakfast despite paying I only ate the first day. Budget tea bags, cordials juices, no fresh eggs, bread and pastries poor quality. Personal if you have no option and need to book this hotel, book room only and have breakfast somewhere else. The staff who I communicated with were pleasant enough, but limited in numbers. Hotels communication through email and *********** application is extremely poor/disappointing. They don’t answer any enquiries, either when emails have been sent by ***********. My advise avoid this hotel, only book out of desperation and just know the purpose of your stay is worship which takes away the focus of the hotel.
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