Hotel Melia Makassar

Ulasan Hotel Melia Makassar

Hotel Melia Makassar

Jl. A. Mappanyukki No.17, Kunjung Mae, Kec. Mariso, Kota, Kunjung Mae, Mariso, Makassar, South Sulawesi, 90125, IndonesiaLihat Detail Hotel
Hotel Melia Makassar
Hotel Melia MakassarHotel Melia MakassarHotel Melia Makassar
Cek ketersediaan kamar untuk tanggal perjalanan Anda
Kami Samakan Harga
1 malam

Ulasan Tamu tentang Hotel Melia Makassar

7.4/10
61 ulasan
Ulasan terverifikasi
Location7.7
Amenities7.6
Service7.5
Cleanliness7.0
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All reviews(61)
Positive reviews(58)
Reviews with photos/video(8)
Awesome stay(12)
Friendly staff(11)
Delicious breakfast(7)
Awesome rooms(5)
Great location(5)
Negative reviews(3)
Rose Ann
Premium King Room
Check-in Jan 2025
Couples
9 ulasan
8.0/10
Very Good
Diposting pada 15 Apr 2025
One of the best hotels we have used in Makassar. Friendly professional staff at check in. Comfortable rooms, good breakfast buffet. There is an executive lounge on the 11th floor which is worth using.
Tanggapan dari Properti: Dear Ms. Rose AnnThank you very much for your wonderful feedback!We are truly honored to be considered one of the best hotels you’ve stayed at in Makassar. It’s heartening to hear that you enjoyed our comfortable rooms, the quality of our breakfast buffet, and especially the service from our friendly and professional front office team during check-in.We're also delighted that you had the chance to enjoy our Executive Lounge on the 11th floor—indeed, it’s one of our favorite spaces to offer an elevated and relaxing experience for our guests.We truly appreciate your kind words and look forward to welcoming you back soon for another exceptional stay.Warm regards, Dewi Shinta Guest Experience Manager
Sudari
Deluxe Room
Check-in Sep 2024
Business travelers
2 ulasan
8.5/10
Very Good
Diposting pada 7 Okt 2024
Good locations, good service and good foods
Tanggapan dari Properti: Dear Mr. Sudari,Thank you for your kind review to Melia Makassar! We’re thrilled to hear that you enjoyed our prime location, excellent service, and the food we offer. Your satisfaction is our top priority, and we look forward to welcoming you back to Melia Makassar for another great experience.Warm regards,Teguh AndhikaGuest Experience Manager
Guest User
Deluxe Room
Check-in Mar 2024
Business travelers
1 ulasan
10.0/10
Outstanding
Diposting pada 11 Apr 2024
Location and services are good.
Tanggapan dari Properti: Dear Valued Guest,Warmest greetings from Melia Makassar!Thank you for your time to share your memorable experience on your recent stay at our hotel. We are glad to hear that you found the location and services at Melia Makassar to be good! We strive to provide our guests with a convenient location and excellent services to ensure a pleasant stay.We hope to have the opportunity to welcoming you again in the future. Warm Regards, Teguh Andhika Guest Experience Manager
Palebangan
Deluxe Room
Check-in Nov 2022
Solo travelers
1 ulasan
8.0/10
Very Good
Diposting pada 12 Mar 2023
It was a good experience. Room pretty spacious with standard amenities. Staff quiet frendly. The breakfast was average with minimum selection. The hotel located in the heart of Makassar, which is make it a plus.
Tanggapan dari Properti: Dear Valued guest,Warmest greetings from Melia Makassar !Thank you for taking the time to write a detail review from your experience at Melia Makassar.We are very happy to find that your stay was pleasant one and feel happy for our service, room and facilities. Your feedback regarding the breakfast variety has been noted. We hope that we can welcome you again next time in a different occasion.Best Regards, Teguh Andhika Guest Experience Manager
Anonymous User
Deluxe Room
Check-in Jan 2023
Business travelers
3 ulasan
10.0/10
Outstanding
Diposting pada 15 Feb 2023
Thumbs up. Very nice and recommended. Nice breakfast, clean, and helpful staffs
Tanggapan dari Properti: Dear Valued Guest,Warmest greetings from Melia Makassar !Thank you for taking the time to write a detail review from your experience at Melia Makassar. We are happy to know that your stay was a pleasant with us. We hope that we can welcome you again next time in a different occasion.Best Regards, Teguh Andhika Guest Experience Manager
Guest User
Deluxe Room
Check-in Sep 2022
Couples
2 ulasan
5.5/10
Diposting pada 6 Nov 2022
We stayed in the hotel on 17-20 October 2022. In the early morning on 19 Oct 2022 at 4AM, the electricity went out. The torch in the bedroom was broken, luckily we have a personal mobile thus we try to call the receptionist however the telephone was also out of order. We went out the room to find out what was going on. Finding the emergency exit is our priority however we figured out that the "EMERGENCY EXIT" light to show the stair was also out. Thus we were left completely in the dark and knew nothing what was going on. Finally, after half an hour, there was a technician passing by. we took a chance to ask and insist his mobile number. He promised that the light will be up in 10 minutes, however of course it did not happen. We finally got in touch with Mr. Denny the general manager who confirmed the light will be up in half an hour. However, again it did not happen due to the various situation with the batteries etc. In the end, the light was up after 4 hours using the generator. Mr. Denny who was just on his 2nd day at the Melia Makassar had explained the situation and we have also delivered our feedback concerns regarding the safety of his hotel. Thus hopefully, he will mitigate any possible risk in case this happens again in the future.
Tanggapan dari Properti: Dear Valued guest , We are very pleased to have been chosen as your place to stay while in Makassar and thank you for sharing your Melia experience.We offer our sincerest apologies for the less than satisfactory experience that you had at our property in regards of our safety procedure. We understand how disappointing it must be when the standard of your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. We apologize for the issues in your stay, and will work with our maintenance team to ensure that we make this right.Again we thank you for your comments and we look forward to be given the chance to welcome you back to Melia Makassar in future occasion, so that you can experience a remarkable stay for the good reasons.Best Regards,Teguh AndhikaAsst. Guest Experience Manager
Guest User
Deluxe Room
Check-in Apr 2023
Business travelers
26 ulasan
10.0/10
Outstanding
Diposting pada 12 Mei 2023
Vert good, food is delicious
Tanggapan dari Properti: Dear Valued Guest, Warmest greetings from Melia Makassar ! Thank you for taking the time to write a detail review from your experience at Melia Makassar. We are happy to find that our food taste and quality met your expectations. We hope that we can welcome you again next time in a different occasion. Best Regards, Teguh Andhika Guest Experience Manager
Widi SyahrulRomadon
Premium Room
Check-in Jan 2024
Business travelers
13 ulasan
10.0/10
Outstanding
Diposting pada 16 Feb 2024
Nyaman
Tanggapan dari Properti: Kepada Bpk. Widi Syahrul Romadon,Salam hangat dari Melia Makassar !Terima kasih atas ulasan Anda kepada Melia Makassar! Kami sangat senang mengetahui bahwa Anda merasa nyaman selama menginap di hotel kami. Kenyamanan tamu adalah prioritas utama kami, dan kami sangat berterima kasih atas apresiasi Anda.Kami harap dapat menyambut Anda kembali di Melia Makassar dan memberikan pengalaman yang lebih berkesan di masa mendatang.Salam hangat, Teguh AndhikaGuest Experience Manager
KAYKAY0928
Deluxe Room
Check-in Agt 2023
Business travelers
1 ulasan
10.0/10
Outstanding
Diposting pada 28 Okt 2023
Excellent!
Tanggapan dari Properti: Dear Kaykay0928,Thank you for a wonderful feedback to Melia Makassar! ! We're thrilled to hear that you had an excellent experience. Your feedback means a lot to us, and we hope to have the pleasure of hosting you again on your next visit to Makassar. Warm regards, Teguh AndhikaGuest Experience Manager
fahlevi fachry
Deluxe Room
Check-in Feb 2023
Family
2 ulasan
8.5/10
Very Good
Diposting pada 28 Mei 2023
Okeee mantap
Tanggapan dari Properti: Kepada tamu yang terhormat, Terimakasih telah membagikan pengalaman Anda di Melia Makassar. Sungguh suatu hal yang menyenangkan bagi kami mengetahui bahwa tamu kami meninggalkan hotel dengan pengalaman yang menyenangkan dan berkesan.Kami berharap segera berjumpa dengan Anda kembali. Salam hangat, Teguh Andhika Guest Experience Manager
Guest User
Premium Room
Check-in Des 2022
Family
1 ulasan
9.0/10
Great
Diposting pada 30 Jan 2023
amazing
Tanggapan dari Properti: Dear Valued Guest, We are very pleased to have been chosen as your place to stay while in Makassar and thank you for sharing your Melia experience.We are very happy to hear that you had a good experience on your stay with us. It's so heartwarming to read your feedback!Looking forward to welcome you back on your next stay.Best Regards,Teguh AndhikaGuest Experience Manager
Vivindy
Deluxe Room
Check-in Jan 2025
Couples
17 ulasan
7.0/10
Diposting pada 13 Feb 2025
Hotel is dated. A bit old-fashioned. Towels are a bit older. The sealant edges are somewhat black in the bathroom. Swimming pool has cold water, gym well equipped. Breakfast delicious extensive Asian. Room price was not very high (€45) so fine.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for your honest feedback. We value your comments and will take them into consideration to further improve our facilities and service. We are happy to hear that you enjoyed our extensive Asian breakfast and well-equipped fitness room. We hope to welcome you again in the future and provide an even better experience. Kind regards, Dewi Shinta Guest Experience
ekko9r
Deluxe Room
Check-in Feb 2025
Business travelers
5 ulasan
2.0/10
Diposting pada 28 Mar 2025
I can only complain about this hotel and will never book again.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: I'm truly sorry to hear that your experience did not meet your expectations. We always strive to provide the best service and comfort to our guests, and it’s disappointing to know that we fell short in your case. If you’re open to sharing more details about what went wrong during your stay, I would really appreciate the opportunity to understand your concerns and see if there’s anything we can do to improve. Your feedback is valuable to us. Please feel free to reach out, and once again, I sincerely apologize for any inconvenience you faced. Best regards, Dewi Shinta Guest Experience Melia Makassar
Guest User
The Level Room Non Smoking
Check-in Sep 2023
Couples
15 ulasan
10.0/10
Outstanding
Diposting pada 28 Okt 2023
The best hotel in Makassar 😉 clean rooms, very friendly hotel staff and delicious breakfast
Tanggapan dari Properti: Dear guests! Warm greetings from Melià Makassar! Thank you for your perfect review. We are very happy to be named the best hotel in Makassar by you. We are also happy that you had a memorable experience while with us. We hope you will come back to visit us another time. Regards, Teguh Andhika Guest Experience Manager
Guest User
Deluxe Room
Check-in Agt 2023
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 4 Nov 2023
Good service, just a bit long when checking in. The cleanliness of the hotel is very good, so it's comfortable to stay there, especially if you bring small children. Breakfast delicious.
Tanggapan dari Properti: Dear Valued Guest, Thank you for your kind words! We are delighted to hear that you experienced good service and found the hotel to be clean and comfortable, particularly for guests with children. It's wonderful to know that you enjoyed our delicious breakfast. We appreciate your understanding regarding the check-in time, and we apologize for any inconvenience it may have caused. Your comments are valuable to us, and we will review our check-in process to see if there are ways we can make it more efficient for our guests.We look forward to the opportunity to welcome you back for another enjoyable stay. Best Regards, Teguh Andhika Guest Experience Manager