AluaSun Marbella Park

Reservé 3 suits júnior, viajábamos 5 adultos y 4 niños y en la reserva ponía claramente que niños de 3 a 7 años entraban en la habitación gratis. Llegamos y no tenían mi reserva y nos pusieron en 3 habitaciones normales con cama extra muy incómoda. Una de las habitaciones muy pequeña, con mucho olor a tabaco y daba a la autovía, no podíamos dormir bien. Me gustaría devolución de lo cobrado de más. Gracias

This is a great hotel,the rooms were very clean,the staff were great,especially the entertainment team,best I've come across. Free shuttle bus into the town up to 7pm. The only downside,the food wasn't great,not alot of choice,and not a very big restaurant,you may struggle for a seat high season. Would definitely recommend and would certainly visit again.

Hi had 1 week hotel was clean large grounds reception must mention sabas very helpful always a smile first class restaurant was always busy as this is a large complex food was good small selection usually 2 fish and 2 meat had wine on the tap water tap plenty of sun beds hotel being mainly Spanish and French no towels on beds also plenty of flys our room had a fridge we brought a kettle supermarket within walking distance one the whole friendly hotel

First impressions were good. We arrived late, yet the dining room had saved food for our arrival. A picnic style plate of sandwich, fruit and other bits. This place has the best shower I have ever had abroad. ALWAYS hot and the pressure was amazing. The beds were clean and comfortable. Housekeeping came every day. Yes you have to get a token for your drink cup. This is 1euro. You get the euro back when you leave This is only for the pool bar and not the evening bars. Apparently you can hire towels for the sun beds for 10 euros. We were not told this but I heard other people talking about it and they had blue towels. Yes the food isn't Al a carte but there is always choice. It's not always the hottest but there are 2 microwaves in the main food area. I will say if you have a sweet tooth you will be disappointed by dessert choices at lunch and tea. Lots of nice pastries at breakfast. There are pastries and fruit next to pool bar after breakfast and some form of lunch after lunch serving till 630. There should be no need to be hungry. The entertainment were always visible. They were so good with children-even outside of the kids club area. At night the dancefloor was always full - I just admit mainly by the spanish visitors. One night it was so nice to see them invite a young British couple to dance with them and teach them a traditional dance. All pools cleaned every day. All staff lovely. Sebas on reception is a total asset to the reception team. The dance trained entertainment team member is friendly and very helpful after I lost my phone in a taxi. The inside bar was efficiently run but several staff but two stood out. Just wish I had go their names. Nothing is a problem especially for Sebas on reception. They are happy to talk about local areas. Phone taxis. Advice on bus service. When you first pull up to hotel you may think you are isolated and on a motorway. You barely hear any traffic and there are a selection of shops, bars, chemist and tobacconist literally on your door step as is the bus stops. So there always has to be some Negatives. I would worry that in the height of summer the indoors bar couldn't cope with the volume of people. There were major wars over getting seats to watch entertainment and the queues at bar could get quite long. The pinecone on trees are large so be very wary where you place your sunbed. You cannot get a cup of tea or coffee with your lunch or tea in the dining room. They are blocked off after breakfast. The juice was coming out warm from the all inclusive section next to the bar. But you could just go to the bar for a cold drink. They advertise a heated pool and there wasn't one. They also advertise a beach shuttle bus which I never seen. The beach is literally a 10 minute walk anyway. Some suggestions to the hotel would be - Keep the butter next to bread (it's currently beside fruit) Keep milk near to coffee machines (it's also next to the fruit) Have different spoons for each

Family friendly hotel, buffett good, always something to do. The beds could use an update and kinda far to go places from the hotel. But very good stay and would recomend.

The hotel was clean, the staff were helpful and polite. Swimming area was good and catered for all ages. Food was a good and had a good selection for everyone.

its obvious this hotel has an issue with employing English speaking staff. In the reviews I keep seeing people complaining about this very issue yet the hotel still choose to do nothing about it. The fact the entertainment is not in English is big problem! To the manager - If you can see this is an issue, why not employ an English entertainer?? Regardless if there is waste surrounding water and bottles of water, if people pay for all inclusive they should get this for free. People are paying there hard earned money to bring there family away for a holiday yet you are cutting corners to save yourself money and charge the customers more is the very reason for all the negative reviews.

Me and my parent stayed for a couple of days all inclusive the hotel room was good cleaned everyday and the beds where comfortable. staff are very helpful and always happy to help. Pool area always clean and easy to get a sunbed but the pool water is freezing took a while to get in 😬 the slides are great for kids, u would say mainly Spanish and french here not much English. FOOD ! the timing are not ideal especially breakfast 7:30-8:45am bit early for us older ones then lunch 1pm-2pm you can get a snack at the pool but only burger or hotdogs the food is very limited and really not much option this is the only downside for this hotel. Oh I did miss having a cuppa tea when I woke up so a kettle in the room would have been nice 😛 checking out is at 12pm so once checked out not entitled to the all inclusive have to pay for everything.

Overall very good stay. Hotel staff are very welcoming, especially the entertainment team! Rooms were clean and comfortable, lovely shower and a balcony. We went all inclusive, good variety of food on offer. I am slightly fussy with food but I enjoyed it, good for gluten free also. Pool area wasn’t too busy so there were always sun beds available. Pool bar has a variety of drinks available, with snacks available throughout the day also. You can purchase a drinks coupon at checkin for €1 deposit, which is used to exchange for a cup So you get one drink at a time, they state 2 drinks per shift but I had more than this throughout the day so unsure if this is an old policy. Supermarket near by to get a few bits if needed, there is also a small market near by on Fridays which were cute. Overall lovely hotel, even though some reviews aren’t so positive I have no complaints at all!!