We have a yearly visit to Mandarah as my granddaughters love it there and have stayed at other resorts. This year we chose the Mandarah motel and apartments as the photos look great , especially the pools, which the girls love. On our first day there we went to the pool, there was no one else there and the girls were enjoying a swim. A woman came over and chatted, she did not introduce herself, but seems like a member of staff , and was wearing some badge on a lanyard, she was basically giving us a pep talk about pool etiquette and behaviour, ie no jumping in, no swearing, considerations of other guests, I didn’t have a issue with this as I don’t like bad behaviour , we followed advice and the girls did not once jump in the pool. We enjoyed our first day and evening, however the 2 nd evening there was a party in the apartment adjoining ours. We were unable to sit outside as our outside area was next to the party, loud music and drinking which went on until midnight, then continued inside the apartment with arguing and swearing until 3 am. We did notify staff around 9 pm, not as a complaint at that time , but asked if there was another apartment as we had children, unfortunately there wasn’t . I then advised staff and manager when we checked out in the morning, also there was a party in the day which isn’t a problem however we were unable to use the facilities tennis / crazy golf, then the party in the evening together ruined our 2 nd day , had we not have been travelling from overseas I’d have put the girls in the car and left . The manager did however tell us that the women who was giving us behaviour advice had no right to !!!! people / kids are expected to have fun in the pool. She wanted us to write a email about this , she was more concerned about the women giving advice then the party / noise / swearing until 3 am. On top of this I happened to move the cushion on the sofa and there was so much filth underneath. On a positive note the pool is lovely, the location is great, and we love Mandarah, would we stay at the motel and apartments again NO !!! Sorry guys
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