I made a reservation through Booking. com, securing a room at a rate of £30. I subsequently received correspondence from the hotel indicating that the room had been mistakenly priced and they requested either a cancellation, rebooking at a higher rate, or selecting a double room for £44. In response, I expressed my willingness to be adaptable and to opt for the double room, while also inquiring if they could uphold the originally agreed upon £30 rate. The hotel's response was simple ‘No’, with further messages conveying that they would rather leave the room vacant. Having been a repeat guest at this hotel and their bar on numerous occasions, I held the expectation of a more favourable reply, particularly given their long-standing presence in the industry. While I acknowledge the possibility of errors, I found the nature of their response to be both unwarranted and discourteous.
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