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Ulasan Tamu tentang Luoyang Marriott Hotel
9.4/10
Luar Biasa
2038 ulasan
Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Ulasan terverifikasi
Lokasi9.5
Fasilitas9.3
Layanan9.3
Kebersihan9.5
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Tamu
Deluxe King Room
Check-in Sep 2024
Bepergian dengan teman
3 ulasan
5.5/10
Diposting pada 7 Okt 2024
Awalnya saya ke hotel bintang lima Marriott, kebersihannya kurang bagus dan masih ada rambut, saya juga pesan obat bawa pulang, robot di front desk mengantarkannya sangat lambat itu benar-benar tutup. Sarapannya tidak enak. Ini adalah hotel bintang lima yang layak. Rasio harga-kinerja sangat rendah. Pelayanan hotel baru lebih baik dari yang ini. Tanda tempat parkirnya tidak jelas dan saya tidak tidak tahu di mana harus parkir. Itu bukan tempat yang bagus.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的客人,對於您首次選擇洛陽萬豪酒店帶來的不愉快體驗,我們深感歉意,在此向您表示誠摯的歉意。對於您的意見和建議我們非常重視,第一時間對房間的整體衞生排查,同時對停車場標識也跟相關部門進行反饋,由工程、防損部門進行添加完善,方便客人的停車服務,早餐也進行了全面提升,在此感謝您的意見和建議,我們會認真對待您的每一條建議,努力做到更好,如果可以,希望您下次選擇我們酒店,給我們一次機會同時看到我們的改變,祝您生活愉快~
Pengguna Anonim
Kamar Deluxe dengan Pemandangan Danau dan Tempat Tidur Ukuran King
Check-in Agt 2024
Traveler bisnis
3 ulasan
5.0/10
Diposting pada 10 Nov 2024
Marriott yang saya pilih untuk perjalanan bisnis saya baru-baru ini
Ini adalah pertama kalinya saya check-in dan saya merasa pengalamannya oke. Resepsi di meja depan hangat.
Kunjungan ketiga saya sangat buruk:
1. Ketika saya memilih untuk tidak mengganggu, staf layanan mengetuk pintu dan bertanya apakah saya ingin mengganggu pembersihan.
2. Setelah check in di meja depan dan menginap satu malam lagi, mereka tidak menanyakan apakah saya perlu dibersihkan.
3. Saya menelepon meja depan setelah saya mengingatnya. Ketika saya kembali ke kamar tiga jam kemudian, mereka hanya membuang sampah tetapi tidak merapikan tempat tidur.
Pengalamannya sangat buruk. Saya diberitahu bahwa saya tidak bisa lagi tinggal dan meminta pembersihan. Wanita pembersih membawakan handuk dan air membereskan tempat tidur?" Dia bertanya padaku sambil melihat ponselnya, yang sangat asal-asalan. Pada dasarnya aku tidak akan memilihnya lain kali untuk perjalanan bisnis dan jalan-jalan.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的客人,在店期間沒能為您提供百分之百滿意的服務,我們深表歉意。對於您所提出的房間衞生問題得到了管理層的高度重視,已要求客房部第一時間檢查各房間問題,最大限度保證賓客在店的舒適度及室內環境。您的意見是我們不斷進步的方向,希望會以更加優質的服務迎接您的下次光臨。
Yishiyi
Kamar Deluxe 2 Tempat Tidur
Check-in Agt 2024
Pasangan
152 ulasan
10/10
Fantastis
Diposting pada 10 Sep 2024
Luoyang Marriott Hotel baru dibuka, pemandangan dari kamar indah tapi bau formaldehida membuat pusing. Membuka jendela atau menyalakan alat pembersih udara juga tidak akan berhasil. Awalnya saya ingin menginap beberapa hari lagi, tetapi saya harus menginap selama 1 malam. Mudah masuk angin ketika AC bertiup melawannya. Menyewa mobil nyaman, dan pelayanan hotel juga sangat baik. Pelayan di meja depan dan di kamar tamu sangat sopan. Mari beri nilai penuh pada keindahannya.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Tamu yang terhormat, terima kasih banyak telah memilih untuk menginap di Luoyang Marriott Hotel. Hotel ini terletak di pusat ekonomi dan politik Distrik Luolong, hanya selangkah dari Air Mancur Musik Danau Kaiyuan. Hotel ini hanya berjarak 10 menit berkendara dari Stasiun Kereta Kecepatan Tinggi Luoyang Longmen dan 334 meter dari Stasiun Kereta Bawah Tanah Danau Kaiyuan No. 2. Selama Anda menginap, Anda dapat pergi ke Museum Luoyang, museum nasional kelas satu hanya dalam 10 menit ' berkendara dari hotel, untuk menghargai sejarah dan warisan Luoyang. Kami akan terus bekerja keras untuk meningkatkan kualitas berbagai layanan dan menjadikan setiap perjalanan Anda menyenangkan! Menantikan kunjungan Anda lagi dan berharap Anda hidup bahagia ~
Tamu
Kamar Deluxe 2 Tempat Tidur
Check-in Jun 2024
Keluarga
2 ulasan
4.0/10
Diposting pada 24 Jul 2024
Marriott terburuk yang pernah saya tinggali, tidak ada barnya! Setelah saya meninggalkan toko, seseorang menelepon saya untuk meminta ulasan positif. Saya bilang saya tidak puas dan dia menutup telepon. Jika Anda ingin memilih Luoyang Marriott, harap pikirkan lagi.
1/Posisinya salah semua, padahal saya bilang ke front desk, mereka cuek.
2/AC rusak. Bagaimana pun Anda mengaturnya, suhu selalu dingin hingga minimal 16 derajat.
3/Pintu toilet sangat tidak berguna sehingga bisa menjepit tanganmu dan mengubahnya menjadi ungu!
4/Kursi toiletnya benar-benar tak tertandingi dan rasanya seperti Anda akan terlempar sampai mati jika duduk di atasnya.
5/Ada masalah pengalihan air di kamar mandi. Air akan terisi dan kamar mandi akan benar-benar basah setelah renovasi.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的貴賓:非常抱歉給您帶來不愉快的體驗!我們已將您的問題反饋給相關部門以及管理層,對此很重視。針對您提到的定位問題我們已在百度、高德、騰訊地圖進行修改,同時房間設施已進行全面檢查,確保此類問題不再出現。我們會不斷優化酒店的服務流程,加強對酒店服務質量的提升!真誠期待您再次下榻洛陽萬豪酒店,相信我們將以更專業的服務和品質確保您舒適的入住體驗,希望下次入住時有一個全新的感受!
JSIden
Kamar Deluxe 2 Tempat Tidur
Check-in Feb 2025
Keluarga
6 ulasan
10/10
Fantastis
Diposting pada 4 Mar 2025
This is a brand new hotel and far surpassed my expectations. The facility is beautiful and modern. All expected amenities were included. Gorgeous bathroom with tub and separate toilet and shower areas. Breakfast is an amazing buffet of western and Chinese food. My only complaint is that the toilet had a faint smell.
Terjemahkan
Tanggapan dari Properti: Dear guest,We sincerely appreciate you taking the time to share your detailed review of your recent stay at Luoyang Marriott Hotel.Regarding the issue you mentioned, we immediately carried out a comprehensive inspection of the public areas and added fragrance diffusers and enhanced ventilation measures to ensure that such a situation will not occur again.We are committed to providing our guests with an exceptional and flawless experience. Your feedback is of great significance to us as it helps us identify areas for improvement.Looking forward to your visit again.Thank you again for your support and understanding.
Great location for travelling to the grottoes. The pool was great for cooling down after the excursion. The staff was very welcoming and helpful: Aria helped us with the luggage, Dandan helped with organising transfer to Shaolin Temple, and Felix with Taxi for departure. We enjoyed our stay at Marriott Luoyang.
Terjemahkan
Tanggapan dari Properti: Dear Guest, Thank you so much for sharing your wonderful experience at Marriott Luoyang! We’re thrilled to hear our location was perfect for your visit to the grottoes, and that the pool provided a refreshing retreat after your excursions—those little moments of relaxation mean a lot. We’ve passed along your kind words to Aria, Dandan, and Felix. Aria will be delighted to know her help with luggage made a difference, Dandan takes great pride in arranging smooth transfers (especially to iconic spots like Shaolin Temple), and Felix will be happy his taxi assistance eased your departure. Their dedication shines through in your feedback! It means the world to us that you enjoyed your stay, and we can’t wait to welcome you back to Marriott Luoyang for another memorable visit.
Tanggapan dari Properti: Dear guest,Thank you for your kind words! We're delighted to hear you found our hotel a "nice place" to stay. Whether it's the modern decor, cozy rooms, or our team's warm service, we strive to create a welcoming atmosphere for every guest.Located in the heart of the city, we’re close to major attractions and transit, making it easy to explore. Don’t miss our on-site café for a cup of local coffee or the rooftop terrace with city views—perfect for relaxing after a day out!We hope your travels bring you back soon. Best wishes
Sid662
Kamar Deluxe dengan Pemandangan Danau dan Tempat Tidur Ukuran King
Check-in Okt 2024
Pasangan
11 ulasan
10/10
Fantastis
Diposting pada 17 Nov 2024
Definetly one of the best in the area. Room is big and clean and the service is what you would expect from marriot. Excellent stay. Room service is nice too!
Terjemahkan
Tanggapan dari Properti: Thank you for your recognition of our Luoyang Marriott Hotel. As the first Marriott-branded hotel in Luoyang, adhering to the concept of "WONDERFUL HOSPITALITY. ALWAYS.", we are wholeheartedly dedicated to bringing you more wonderful travel experiences.
Willy_C
Executive King Room
Check-in Sep 2024
Traveler solo
3 ulasan
10/10
Fantastis
Diposting pada 24 Okt 2024
On the whole location is good. Clean hotel. Staff very polite and helpful. Will come back again
Terjemahkan
Tanggapan dari Properti: Dear guests, thank you for choosing Luoyang Marriott Hotel. Your recognition is our greatest motivation. It is our pleasure to wholeheartedly provide you with better services. We are looking forward to your next visit. Wish you a happy life!
CCSK
Kamar Deluxe dengan Pemandangan Danau dan Tempat Tidur Ukuran King
Check-in Nov 2024
Pasangan
4 ulasan
10/10
Fantastis
Diposting pada 2 Jan 2025
Great location. Excellent service.
My only suggestion is to improve the breakfast. Might be how it’s organised but feels like the variety and options are limited versus other Marriott hotels.
Terjemahkan
Tanggapan dari Properti: Dear guests,Thank you for choosing Luoyang Marriott Hotel. We attach great importance to your suggestions about breakfast. We have immediately passed them on to the restaurant and made a comprehensive improvement to the breakfast by increasing the variety and quantity of the dishes served.Thank you for your suggestions and comments. Also, we appreciate your recognition of our hotel's location and service. We are looking forward to your next visit. Wish you a pleasant life!
Goh
Kamar Deluxe dengan Pemandangan Danau dan Tempat Tidur Ukuran King
Check-in Nov 2024
Traveler solo
27 ulasan
9.5/10
Menakjubkan
Diposting pada 30 Des 2024
Fantastic hotel, friendly hotel staff, rooms are spacious and well maintained.
A big shopping mall just beside the hotel, and lots of restaurants in the mall.
Terjemahkan
Tanggapan dari Properti: Dear guests,Thank you for choosing Luoyang Marriott Hotel. Our hotel is located in the core economic area of the New District, right next to Kaiyuan Lake and just a step away from Quanshun Shopping Center.Thank you for your recognition of our hotel. Your recognition is the driving force for us to move forward. We will bring better services to our guests with this trust. We are looking forward to your next visit.
Service is excellent! Hotel room is spacious and clean and refreshments were provided during tea time. Hotel is super near Longmen train station and situated at the newer side of the city. Also walkable to a mega mall nearby.
Terjemahkan
Tanggapan dari Properti: Dear Guest,Greetings from [Luoyang Marriott Hotel]!We are overjoyed to receive your glowing review. Your kind words about our excellent service, spacious and clean rooms, and the delightful tea time refreshments mean the world to us. It's truly a pleasure to know that our prime location near Longmen train station and the convenience of being within walking distance to the mega mall enhanced your stay.Our team is dedicated to providing every guest with a memorable experience, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back in the future, and we'll strive to exceed your expectations once again.
SandraDP
Kamar Deluxe 2 Tempat Tidur
Check-in Okt 2024
Keluarga
8 ulasan
10/10
Fantastis
Diposting pada 14 Nov 2024
Very good family stay. Very friendly and helpful staff. We were pleasantly surprised to be upgraded and allowed to leave our room a little later at no charge. Gargantuan and varied breakfast. Quality service: large swimming pool and well-equipped gym.
Terjemahkan
Tanggapan dari Properti: Dear guests, it is our great honor to provide you with a wonderful stay experience. Your recognition means the world to us. Thank you for your recommendation. We are looking forward to your next visit. Wish you a happy life!
Pengguna Anonim
Deluxe King Room
Check-in Des 2024
Pasangan
4 ulasan
10/10
Fantastis
Diposting pada 10 Jan 2025
Love the hotel ans friendliness of the staff. Make effort to explain in English.
Terjemahkan
Tanggapan dari Properti: Dear guest, thank you for your recognition. Your approval serves as the driving force behind our service. We will provide you with even better and more attentive service.
KWANG WOO
Kamar Deluxe 2 Tempat Tidur
Check-in Mei 2025
Keluarga
2 ulasan
10/10
Fantastis
Diposting pada 25 Jun 2025
Very Good.
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for your concise yet heartwarming "Very Good"! It's truly delightful to know that our commitment to cleanliness, modern facilities, and upscale ambiance has left a positive impression on you.We take pride in delivering consistent quality, and your brief praise means a lot to our team. Whether it's the meticulous housekeeping, sleek amenities, or the sophisticated atmosphere, we're glad they resonated with your stay.Looking forward to welcoming you back soon for another "very good" experience at Marriott. Warm regards!