Best Western Long Beach Inn

We were told upon arrival that we had a preassigned room and couldn't change! We like quite rooms and typically try to get a top floor room as we don't like having someone above us walking around. Our assigned room was a first-floor room just around the corner from check-in, next to the elevator and across the hall from the laundry! Not very quiet!

This was our 1st stay at the Best Western in Long Beach. We were very impressed. We ended up staying again on January 5th, 2024 Once again we were impressed with the Front desk and the friendliest staff. When we ordered the king's suit, it did not have a TV in the living area and they were not able to accommodate for that. We were hoping we could get a discounted price on our third day, but where Never offered that opportunity. Maybe next time?

We absolutely love the Best Western in Long Beach. All of the staff is polite and friendly, they have an amazing continental breakfast. It is close to all the shopping areas convenient for walking and close to the beach access. On this day we did reserve the king suit, there was no TV in the living area. They apologize for the inconvenience but were not able to accommodate another TV.

Amazing stay! Truly quiet and the proximity to the beach is great. We brought two small kids and they had a high chair available which is always appreciated. Breakfast was very diverse in options!

Room was beautiful, the staff was friendly and very helpful, beds were comfortable

Very clean no smoking rooms. Great lighted mirrors in bathroom. Great breakfast. Nice lobby. Windows open in room (but needed a bar to lock in open position).

This hotel has one of the nicest staffs. The hotel is clean and convenient. The breakfast was a great addition to our stay. I would absolutely stay here again.

Amber went out of her way to accommodate us with check in. And the breakfast was excellent as was the staff member assisting us.

Apparently you have to sign up for room service or you can get to no towels, less than half a roll of toilet paper, and a small sand castle building in the bathroom. We were never told of this and apparently it is our fault. Not only did our AC stop working on the second of our FIVE day stay but we were only provided a fan, and the bathroom vent never worked turning out room into a variable sauna the entire stay. It was cooler outside and in the hallways than it was in our room. We were told we had to to sign up for room service even though our bed was made and towels were replenished on our first night (ONLY). When we called the front desk we were told it was our responsibility when we had no idea and were not informed by anyone that it was required for them to do anything to our room, even though the first day was done without us asking....The AC was never fixed and the only thing they could or would do for us was provide fans. Yes this was at the peak of tourist time so we paid almost $400.00 a night. The bed was uncomfortable and the pillows were very thin. The pull out mattress my daughter was on was so thin you could feel the metal bars through it and she was very uncomfortable as well. We were made to feel like our stay being uncomfortable was our fault and that them cleaning our room was a inconvenience for them.