The Rockwell

Stafnya sangat ramah, tetapi fasilitasnya sangat tidak memadai. Perlengkapan kamar mandi sudah ketinggalan zaman, terutama pancuran, yang tidak dirancang untuk tinggi badan orang Asia, sehingga aliran air sulit dikendalikan, membilas sangat melelahkan, dan mudah tersumbat, yang memengaruhi efektivitas pembersihan. Secara keseluruhan, pengalaman tersebut sangat tidak nyaman. Kedua, kamar hotel menghadap jalan, sehingga kamar pasti akan terkena suara lalu lintas, yang membuat sangat sulit untuk tidur jika Anda mudah terbangun!

Secara umum bersih, tempat tidurnya tertata rapi, dan nyaman untuk tidur. Satu-satunya hal yang tidak saya sukai adalah serangga kecil (sedikit lebih besar dari yang Anda temukan di buku-buku tua) yang muncul di kamar mandi... Saya tidak tahu dari mana asalnya, dan mungkin hanya di kamar itu saja. Selain itu, saya rasa ini hotel yang sangat bagus.

Staf dan pelayanannya kurang ramah.

The service is terrible. Staff is impolite and not helpful. It is super hot day, 35 degrees. I asked for another bottle of water. The reception guy said I am not allowed the second one. It is not even bottled water. It is tap water. It is not a proper hotel. Not recommended. There was blood stain on the toilet seat.

Where to start. Checkin was fine, but as soon as I got to the room, it was very apparent that the bathroom had not been cleaned well. There were hairs in the shower, hairs on the floors and one in the sink. There was also fresh foundation marks right above the sink. The sheets were also ripped in some points and the towels were all outdated and ruined. I then told reception a few hours later that the AC was clearly not working as the room was at least 5 degrees warmer than the reception area, to which the woman at reception came up to the room and argued with me claiming it was actually working. The AC fan-coil unit was clearly very cold, but it was not pushing the air out of it - thus making it de-facto not working. I made her literally go outside the room and come back in to prove the obvious change in temperature but she still insisted. She was very rude. Thankfully, the other members of staff were better and the man doing the night hours admitted to the AC not working and gave me a fan. Housekeeping doesn’t come before 1 pm. The only positive note was the italian lady at checkout who kindly granted me a late checkout, that was a nice gesture that was appreciated. The Rockwell was definitely better priced than pretty much any other option, but the hotel is DEFINITELY a 3 star. It doesn’t come close to being a 4 star in both room standards and furniture, cleanliness or service. Overall I’d say a disappointing experience.

Excellent location. Lovely cafes and restaurants to explore, especially down the road towards South Kensington. Also, walking distance to both Hyde Park and Holland Park! The staff were friendly and the room was spacious. Breakfast was also nice. Highly recommend, I’ll be back if price stays affordable.

The location is perfect, the room is cozy, small but enough for me. I'll stay here again next time (if the price doesn't go up😂).

Great place to stay very local to tube. All the staff were very polite, friendly, attentive and kind as well as maintaining professionalism. Breakfast had a good selection, however I like the light option but one can clearly enjoy whatever they wish. I slept very well. The rooms were spacious with Aircon and as a bonus I couldn’t hear anyone from other rooms. I would definitely recommend ROCKWELL to others and I would stay here again. Thank you for my stay!

Great hotel highly recommended and clean too spacious room. Friendly staff well recommend it