The Castle Collection 14 Cook Street

Parked using the discount code offered from the accommodation at Q Park Dake street. Was well lit and very safe behind the roller shutter door entry. Apar**ent no7 was comfortable, clean and welcoming. Could have done with bedside lamps as once you turn main light off it’s a walk in the complete darkness to the bed - bit of a hazard! Very quiet accommodation and very spacious. Will book again thank you.

Really clean apar**ents, bedding and towels were spotless. All mod cons. The staff were lovely and very friendly. We have stayed at Signature apar**ents 4 times and will continue to use them.

This apar**ent was ideal for visiting Liverpool and very central location. Comfortable beds too.

Beautiful old building, the rooms were lovely and have been brought up to date. Cleanliness was first rate. I have always stayed at the Castle collection apar**ents and will continue to do so.

Great location and comfortable stay.

Great location. Walking distance to pretty much everything. Lots of good restaurants within a minutes walk. The 2 bedroom suite was INCREDIBLE. (Can i live here... ) Very large with ample room to spread out. Lots of privacy for 2 people or 2 couples. Comfy king sized beds in large bedrooms. The bathrooms were lovely and well equipped with heated towel bars. Small kitchen with full sized fridge, stove and small washing machine. I would definitely stay here again and recommend to friends.

very good location, clean,close to Liverpool1 shopping center and chearch street

The flat itself was nice and centrally-located, but the parking was a disaster. We followed instructions to park in the Q Park parking structure, which we were told would cost £9 for each 24-hour period. The discount coupon left by Castle Collection did not work, so we when went to collect our car on the 3rd day (to go out on a day trip), we were charged £38.50 for less than 48-hours of parking. I contacted Castle Collection, but heard nothing back. I had already asked to be supplied more than one parking coupon, as we were had a day trip planned, but they never responded to that message either. When we left to go home another 2 days later, we were charged an additional £37.50 for parking. Both my father and I contacted Castle Collection again after the trip ended, but got no response. I also contacted *******, but with no result. The flat is large, clean and very comfortable, but it also lacked basic essentials, including hand soap in the bathroom, Kitchen roll and oven mitts - I nearly burned my hands taking food out of the oven! The washing machine is incredibly noisy and does not dry well, and the shower is very slippery; my 70-year-old father nearly fell several times. They also double-charged me, and I had to wait for the second charge to be taken off my card. Could have been a perfect stay if a few small details were seen to, or even if communication had been better!

This apar**ent was well located in a central position and you could not fault the cleanliness. The rooms were laid out as expected. What they didn’t tell us was there would be building work literally outside the lounge windows on weekdays whilst we were there. We had workmen looking right into the apar**ent so apart from the noise we felt on show and had to keep the curtains closed. The bed was huge looking at its width but I’m only 5’ 6” and my feet hung out of the end it was so short! The bed side twbkes needed lamps too. We were there for 5 days and were only left 2 toilet rolls and toiletries for one day. When it said toiletries would be provided we expected for the length of our stay. The cleaners next door felt it appropriate to continue to slam doors and I mean continue to slam them as we were getting up. We have never been to an apar**ent and not had a few tea bags and coffee sachets provided and we have stayed in several similar apar**ents recently. There was nothing extra provided to make things easier at all and even the jcloth for dishwashing was only one cut in half. Talk about stingy! We wouldn’t stay here again as when we want a holiday we do want a few little extras to make things easier eg tea and coffee, salt and pepper, toilet rolls and toiletries and a bed that we fit in! We also don’t want unexpected building works that we could have been advised about in advance of our visit.