Ulasan The Delight Hostel

This place has good potential with the location etc, but we had a horrible experience here. I have 30+ bites on my body from the bed bugs which has really put a damper on the holiday because they are so uncomfortable and swollen. We told the reception about this half way through the stay when we suspected it was bed bugs instead of mosquitoes, and they switched our rooms. Our new room was a step down from the last one, and we found dead bed bugs under the bed. We spoke to the receptionist to let them know we were not happy with our stay and would like compensation. They were unhelpful and rude, telling us to email *********** and basically implying it wasn’t their problem and it’s up to us. In general the place is pretty run down, facilities minimum, but we probably wouldn’t have minded due to the good price. There is a bit of a strange vibe overall with non-guests hanging around the hostel and reception drinking and so on. The balcony is pretty much just a laundry area with rubbish dotted around. Bathrooms are quite gross with mould around sealant etc. I wouldn’t have left this review if the customer service wasn’t so bad. Have stayed in so many hostels over the years and never been dealt with so unprofessionally. Judging from other reviews the bed bug issue has been going on for months.