MY REVIEW DOES NOT CONCERN THE STRUCTURE SINCE I UNFORTUNATELY WAS NOT ABLE TO STAY THERE BUT SIMPLY CONCERNS THE TOTAL LACK OF AVAILABILITY TOWARDS A CUSTOMER "IN DIFFICULTY". I SIMPLY HAD BOOKED THROUGH BOOKING, ONE NIGHT AT THE PROPERTY BUT UNFORTUNATELY 4 DAYS BEFORE THE TRIP, MY DAD WAS ADMITTED TO HOSPITAL FOR AN INTRACEREBRAL HEMATOMA WHICH NEEDS TO BE URGENTLY OPERATED. I ALSO PROPOSED TO SEND THE CERTIFICATE OF HOSPITALIZATION IN THE EMERGENCY. DESPITE THE EMAILS AND MESSAGES SENT TO THE STRUCTURE ALSO THROUGH THE BOOKING PORTAL, I HAVE NEVER HAD A HINT OF RESPONSE. THE REQUEST WAS SIMPLY TO MEET ME BY LOWERING OR CANCELING THE PENALTY, I.E. THE PAYMENT OF THE ENTIRE AMOUNT, E 103 FOR ONE NIGHT. SINCE I NEVER HAD AN ANSWER, I CALLED AND THEY SYNTHETICLY DISMISSED ME, SAYING THAT THEIR POLICY DOES NOT ALLOW IT. I THINK THAT IN EXCEPTIONAL CASES LIKE THESE, AN IMPORTANT STRUCTURE LIKE SPORTHOTEL COULD HAVE HAD GREATER SENSITIVITY TOWARDS A CUSTOMER UNABLE TO COME DUE TO A SERIOUS AND DOCUMENTABLE HEALTH PROBLEM, THAT'S ALL, BUT EVIDENTLY THE ONLY IMPORTANCE TODAY IS THERE EUROS MORE THAN HUMANITY, RELATIONSHIP, LOYALTY, UNDERSTANDING. BEST REGARDS
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