ExLibris Boutique Hotel

I was quite surprised by the reality of this hotel, considering it has such good reviews on TA. This is NOT a boutique hotel. There is nothing boutique about it. It is basically an AirBnB masquerading as a hotel. We did not have any contact with a human whatsoever. We were given a pin code to enter the building, key left on the desk. At check out, we just put the key on the table and left. There is no lobby, no bar, no gathering area whatsoever. Breakfast costs extra, so we just skipped it. That all might have been ok, but the quality of the offering was poor. I will say that the bed was great! But aside from that, no full-length mirror, thin towels, very dim lighting, no bathmat, no tissues, no lock on the exterior windows which open directly onto the sidewalk, room not very clean, including a dirty kettle (ew!!), hair from previous occupant on the mantle, leaves on the floor--well, it was not a place that I would return to. It's sad, because it is a great location, and the spaces are nice, but the experience is sub-par. I gave it two stars for the excellent bed, great location and good shower.

Appalling customer service!! Man on the reception was absolutely horrible and rude to me. After a flight cancellation at 10pm I was phoning around hotels in the area looking for a room. Around midnight, when I was getting tired and desperate, I phoned this hotel and asked very politely if they had a room available, apologising for asking last minute. The man on the phone said something about a room before the call dropped. Assuming the call had accidentally been cut off I phoned back, apologised for the call dropping asked politely if he had said that there was a room. I was then screamed at down the phone for “calling at this hour” and told to F off. This left me shocked and distressed, almost in tears on the street. Why have a staff member to answer the phone if this is how they will behave? I would have preferred it if he had not picked up. Absolutely not a shred of kindness. Please don’t give your money to people to treat others like this.

Good: * The location is very good. * The owner went out of his way to have our room ready by 12:00, when we were expected to arrive. He also called a cab to take me to the University. * The breakfast was simple, but good. * IMO, almost by definition, a boutique hotel is much more pleasant to stay at than any large hotel. Less good: * At Steenhof Suites (where we normally stay, but which was sold out) we have more space, typically for comparable (or slightly higher) prices. * The room was smallish, the bed was not very comfortable, and there was a mini fridge, but only for and with wine. * The stairs were very narrow, which was a problem for my wife as she has hip protheses. * Most problematic was the loud noise from the street until well after 3:00 AM.

No one to greet us on arrival - had a code to let ourselves into building then discovered we had a room in a different building to our friends (two buildings away). Our room was on second floor up an almost vertical spiral staircase. Luckily the owner arrived and carried our case to the room. Don’t think we’d have managed on our own. Bed was super large and comfy, but one of us (me!) had to climb over the other person as bed was pushed against the wall. Sloping ceiling felt claustrophobic. Storage space for clothes was very limited - no drawers or full length mirror. Only mirror was in bathroom which meant hair drying had to be in bedroom without being able to see. Towels very thin and small - not what I would expect from “boutique hotel”.I would call this rooms to let rather than a hotel. No lounge bar to meet friends, or any other facilities. My main worry was if there was a fire, we couldn’t have escaped. No fire escape and narrow stairs - I couldn’t sleep properly for worrying. Upon leaving, owner didn’t enquire whether we had enjoyed our stay - just seemed to want our money. I thought it over priced for what we got and would not recommend.

2 maisons hollandaises dans le vieux Leiden transformées en hôtel Boutique. Mini suite au rez de chaussée très agréable. Excellente literie. Petit-déjeuner très bon maix choix limité. Toutes les activités et visites sont à proximité. Une belle adresse

Das Hotel ist zentral gelegen und die Zimmer im EG sind geräumig und gut ausgestattet. Leider ist der Strassenlärm von Nachtschwärmern manchmal sehr störend. Das Parkieren eines Autos ist sehr kompliziert und zur Parkgarage geht man 10 Minuten.