I checked in to the Hampton Inn & Suites Lathrop on Wednesday evening, October 4, 2023. I was assigned Room 214. Upon settling down inside my hotel room, I realized there was no Wifi connection and thus no streaming capability through the TV. To make matters worse, there was no cell reception from my room. When I called the front desk that night, the concierge claimed that it was a city-wide Internet outage and that there was nothing that could be done. This made no sense, since the concierge computers seemed to be working just fine. Also, the woman who checked me in made no prior mention of an an Internet outage.
The next day, October 5, I checked out on time. As I handed in my keys, I told the new concierge about my issue and that I was there for work (hence the need to connect to the Internet), and she said that she would relay the message to Daisy, the manager. I left my name, number, email address, room number, and a brief written statement. Daisy did not bother to contact me.
Last night, October 11, I called the hotel and re-stated my issue. I asked, once again, that Daisy contact me. The concierge told me that Daisy would be in today starting at 9 AM. It has been a full week and still no reply. I find this to be extremely rude, lazy, and apathetic. Very unbecoming of a business that is supposed to specialize in hospitality.
I have been a loyal patron of Hilton/Hampton Inn resorts for a long, long time. I think it’s time to reconsider said loyalty.
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