Hotel dekat Katedral Santo Patrick, Fort Worth

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.

Very comfortable hotel. Beds were great not too soft or too firm, pillows were soft, not the hard hotel pillows!  Food was not very good though, and the coffee weak. Disappointed that there was no outdoor pool, and that it was Vallet parking only! We parked on the street very close to hotel and got a parking ticket one day, but it still ended up being cheaper than their Vallet Parking! Unfortunately it colored my view of the Sheraton.  I'll might find another hotel next time.

I had a fantastic stay at this hotel! The room was exceptionally clean, the location was perfect for exploring the city, and the restaurant downstairs served delicious food. Highly recommend!

Nice hotel, ‘use other door’ sign was a bit misleading as there was no other entrance when we arrived in torrential downpour, soaked through. Great location amid restaurants, bars etc

Loved it. Was even able to have them schedule a food delivery which I appreciated! Michelle at the desk, 5 stars!

Great location, staff were kind, gym served my needs, laundry dryer cycle took far too long in laundry room. Quality of room is what was expected considering price and location.

Everything was great except no pancakes or gravy for breakfast. I love a big breakfast