Hotel dekat Museum Amon Carter, Fort Worth

Great location, staff were kind, gym served my needs, laundry dryer cycle took far too long in laundry room. Quality of room is what was expected considering price and location.

Little had to find, tucked away, but not so bad once you've done it once. Otherwise pretty average Springhill Suites with the usual (noisy) wall HVAC, and tiny bathroom area. Comfortable bed. Seemed like it may have been fairly recently renovated (except the elevators which run like molasses!)....

We were overall disappointed with this hotel. Even though we are not very demanding or overly critical, we were let down on several points. When we arrived, we were informed that the swimming pool was unavailable due to maintenance. We then went to our room, and unfortunately, the bed had been made without the staff noticing that the previous guests had urinated on the mattress. I had the unpleasant feeling of lying down on wet sheets. The receptionist kindly gave us another room, but without offering an apology. After that, there were several other small inconveniences, such as the absence of conditioner in the bathroom, no waffle batter or spoons at breakfast, and more.

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.

Good place to stay at