Hotel dekat Luxexpo The Box, Luksemburg

I stayed at the DoubleTree Luxembourg with my 80-year-old father, who is unwell and was extremely tired after a long day of travelling. Unfortunately, the room we were given was right next to the elevator motors, and the noise kept both of us awake almost the entire night. My father finally managed to fall asleep around 7:00–7:30 AM after hours of discomfort. However, at 8:00 AM, there was a knock on our door. I opened it half-asleep, and the staff member simply said “It’s ok” and walked away. I later saw the same person again in uniform, so clearly they were a member of the hotel team. I still cannot understand why they knocked at that time, and what exactly was “ok,” especially when it was obvious the room had severe noise issues and guests could still be resting. I shared all of this with the reception team and politely asked to speak with the manager. Instead of a brief conversation or even a quick acknowledgment, I was handed a handwritten note with the manager’s email. After travelling with an elderly parent who was in pain and exhausted, I was genuinely hoping for a bit of understanding or empathy. Even a short apology would have meant a lot at that moment. I should mention that breakfast was also quite basic and didn’t match the DoubleTree standard I’m familiar with, so overall the stay was unfortunately far below what I usually experience with Hilton properties. I’m writing this not to complain for the sake of complaining, but because the situation placed my father—who is already unwell—under a lot of unnecessary stress. As a loyal Hilton Honors member, this experience was difficult for me, and I sincerely hope management can review what happened and decide on an appropriate way to make this right.

Room was small but clean. Staff very helpful loved the bar area. Restaurant was closed due to a holiday but breakfast was impressive and loved having a free shuttle to the airport

This hotel is newly built and easy to reach from both the airport and Luxembourg train station. Bus 29 provides direct access and takes about 20 minutes. The hotel is located outside the city center, but it is modern, new, and very clean. It provides all the basic facilities needed for a comfortable stay. Overall, it’s a good option for travelers looking for a clean, modern hotel with convenient public transport access.

Kelebihan: Hotel ini masih sangat baru, fasilitasnya modern dan indah, suasananya sangat aman, tersedia bus gratis di depan pintu yang langsung menuju pusat kota, hotelnya tenang tetapi terdapat beberapa restoran yang dapat dicapai dengan berjalan kaki selama 5 menit, yang sangat nyaman. Ketika saya tiba, masih ada 4 jam sebelum waktu check-in, dan saya membayar 30 euro untuk check-in lebih awal. Saya melewatkan sarapan keesokan harinya karena saya salah ingat waktu. Resepsionis menyediakan croissant dan jus jeruk, yang secara keseluruhan cukup baik. Kekurangan: Kamar mandi tidak memiliki pintu, yang mungkin agak merepotkan jika bersama teman-teman; sinyal Wi-Fi sangat tidak stabil, yang sangat mengganggu pekerjaan, dan saya hanya dapat menggunakan hotspot seluler; sarapan tutup pada waktu tertentu; pada hari terakhir, saya melihat kecoa mati di bawah wastafel.

Mooi hotel, ziet er netjes uit schone kamers en vriendelijk personeel. Wat ik een nadeel vond was dat er geen airco in de kamer aanwezig was en het ontzettend heet was in het hotel. Ook vond ik het bijzonder dat je 25 euro per persoon zou moeten betalen om gebruik te kunnen maken van het zwembad. Je komt daar heen voor de omgeving, was lekker geweest als je dan bijvoorbeeld in de ochtend of avond nog even een uurtje had kunnen zwemmen maar daar ga ik geen 25 euro p.p voor betalen.

I had a very nice time at the hotel. It was very practically located, right next to the airport terminal. The room was spacious, had a great view over the airfield, but also over a beautiful terrace garden, and the bed was very comfortable. I tried the restaurant on two different evenings and was very happy with the food and drink on both occasions. Air conditioning worked very well. There were only some minor negative points - hand soap dispenser didn't work, and the shower gel wasn't filled during my 5-night stay I especially appreciated the hotel's location on the morning of my departure - being able to wake up at 4.45am for a 6.15am flight was great! I would stay here again and highly recommend the hotel overall

My room is on the 3rd floor. The insulation is bad and I can hear the neighbours talking, and even worse, there is Non-stop music at the ground floor every evening at least until 00:30, which makes me crazy. Called to lower the volume, but nothing happened.

Muito agradável, limpo e bem situado. Só sugeria que a água do duche fosse mais quente. Pareceu-me mais morna do que quente. De resto, nada a apontar. Fiquei muito bem impressionada.