Hotel dekat Surgeons’ Hall Museums, Edinburgh

Beautiful inside since refurbishment and extremely clean . Staff so welcoming and cant do enough for you . Hotel right on Princess Street so very central, beds comfortable and sheets so soft . Breakfast buffet was incredible. Would definitely return .

Since we booked the room very early, I'm not sure if it was a mistake on my part or the hotel's part. My friend and I had booked a room with two beds, but the rooms in the pictures all had two beds for one person! When we checked in and went to the room, we saw that it was just a big bed, so we immediately went to the front desk to express this situation. After just ten minutes, they changed the room for us to a room with two beds! Thank you for your active assistance! gratitude!

Lokasi bagus & kamar bersih tetapi tidak ada privasi saat menyangkut kamar mandi dengan pintu tembus pandang!

Location: Very conveniently located right across a couple of bus stops and also a few steps away from Ocean Terminal tram stop. The Oean Terminal has a few well known brand outlets which we did not visit but if you have nothing else to do, it could be a nice way to spend your time. Also the Royal Britannia Yacht is right there. Cleanliness and facilities: just as expected from IHG, very clean and also the facilities that we wanted: luggage storage, a simple bar/ restaurant and hot breakfast. Nothing extraordinary but absolutely essential. Note: scrambled eggs could be better. Service: OK, as expected. We had already sent a note saying we were going to arrive between 1 AM and 1:30 AM, and when we came to the reception around 1:15 AM, they promptly delivered the keys and on the inside of the card was written ”no show”. Which means the reception doing the night shift never saw our note and had already marked us as possible ”no show”. It did not hurt us, but I did not like the fact they never read our note, it shows the impersonal nature of their service. Therefore I deducted one star. Note: The cranberry tea is a nice selection. It helped my headache. Thanks.

This hotel was in a great location. 5 minutes walk from the shopping mall. 2 minutes walk from the tram stop and only 10 minutes walk to some of the main attractions in Edinburgh. The staff at the desk were extremely polite and helpful and even looked after our bags when we checked out so we could go and see another sight in Edinburgh before leaving. The only downside is due to this being an old building there was no elevator available which didn’t affect us but would be an issue for elderly or disabled people.

The customer service is super great, the room location is awesome with the nice view from outside. Very convenient to take bus and train just right outside the hotel!!! That’s is so so so convenient for me and my friend .

This is a rather disappointing stay. I hope we can get a proper compensation. 1. The bathroom does not have any basic toiletries, not even hand soap. We had to go down to reception to ask and was given hand lotion and told that it works as hand soap?!? 2. Breakfast is not ready at 7am. Breakfast is supposed to serve from 7 - 10am. On first morning, breakfast spread was not complete because chef came to work late. (Photo shows what was available to guests). We had to leave to catch our day tour bus so we barely ate anything. On the next day, no breakfast was served because there was issues with gas. 3. Room cleaning was not complete. Room cleaning only made the beds and refreshed the towels. The dustbins were not emptied and the toilet papers were not replenished.