Adrian Santoso
4 Januari 2023
im stayed at adagio dec 14 - dec 16.
its not a good experience for first timer in edinburgh.
we stayed at room 226. our shower come slowly. we complained at dec 15. until dec 16 still no response. dec 17 i complained again with staff GABRIELLA ( in the morning). they sent staff to check our room.
at 21.00 pm we just came back to hotel. and we got shocked, because they took off the shower and all the water in the bath room off.
i called to the staff they said cant fix it.
with no regret or sorry expression gabriella asked me to move to another room at level 4. ( im travelling with 3 kids). when i called her again she just hang up the phone.
as a hotel under accor, you should ask me first about shower cant fix it. not directly took off everthing.
because it imposible to us in the middle of the night packing all our luggage with 3 tired kids.
you must train your staff how to serve guest.
very dissapointed with your hotel esp with gabriella.
never come back to adagio edinburgh 😡
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