Hotel dekat Bandara Heathrow Terminal 2, Hounslow

I recently stayed at this hotel for a 3-night visit while travelling to London for medical treatment. I specifically chose this property because it advertised a gym and steam room, which I needed to support my recovery. Unfortunately, these facilities were completely out of service on arrival, and at no point before or during booking was I informed that they were unavailable. This was extremely disappointing given that these facilities were the main reason for choosing this hotel. Prior to booking, I had also explained that I have several allergies and requested that something I brought with me be heated up upon arrival. When I asked at reception, the young gentleman was unsure and checked with a colleague, whom I assume was his line manager. Despite the fact that the item could’ve been baby food and that my allergies were noted on my booking, the response was dismissive, and no questions or context were asked, the female receptionist didn’t even look up from the screen as she answered. I fully appreciate the importance of avoiding cross-contamination in hotel kitchens, but the lack of communication or willingness to understand the situation felt unnecessarily unhelpful. When I raised the issue regarding the closed facilities, the hotel did not provide any solution or meaningful support, and they also failed to respond to Trip.com for more than 24 hours, even though we were due to check out the next morning. This lack of communication made the situation more frustrating and felt very unprofessional. To their credit, Trip.com stepped in where the hotel didn’t and resolved the issue the best way they could. However, the hotel’s customer service and failure to provide advertised amenities fell well below expectations for a Radisson-branded property. The room itself was clean, house keeping staff very helpful and attentiveand the location is convenient for Heathrow, but the lack of advertised facilities and the unresponsiveness left a poor impression overall. I hope the hotel improves their communication and ensures that major facilities shown in listings are actually available to guests, and that staff take more care when dealing with guests who have specific health or dietary needs.

Hotel yang sempurna untuk semua penggemar pesawat. Ada bar di puncak gedung dengan pemandangan bandara 360 derajat dengan banyak pilihan minuman dan makanan. Ruangan itu sendiri luas, modern, dan memiliki pemandangan landasan pacu yang indah. Satu-satunya negatif adalah mereka tidak menyediakan air pelengkap di kamar, atau tidak ada buku informasi tentang hotel, yang akan berguna.

I had a great one-night stay at the Western London Heathrow Ariel Hotel. The staff were very welcoming, polite, and professional, and the check-in process was quick and smooth. My room was clean, comfortable, and quiet, which made it easy to relax. The service throughout my stay was excellent, and the staff were always friendly and helpful. The location is also very convenient for Heathrow Airport. Overall, it was a very pleasant experience, and I would definitely recommend this hotel and stay here again.

Menghabiskan malam di Premier Inn sebelum penerbangan pagi hari berikutnya dan terkejut melihat betapa sempurnanya itu. Hotel ini seperti kota mini dengan restoran, bar, dan fasilitas lainnya. proses check in sangat mudah dan selalu ada anggota tim yang siap membantu. Dan seperti saya, Anda dapat naik Bus Hoppa dari luar hotel ke Heathrow. Sangat dianjurkan

Called the hotel to confirm there were enough parking spaces before making room reservation. The telephone assistant was very helpful. Room was.spacious, clean and tidy and had everything we needed for a short stay. Front desk was friendly and polite. Breakfast was good, but could be better if they provided fried eggs and baked mushrooms as options on top of scrambled eggs and steamed mushrooms.

The receptionist provided very good service, something I've never experienced in the UK.And, the room was quite normal and clean as this is not a 4-star hotel.Our room is the last one and has a view of the runway. Breakfast about £13.99 n kid eats free. Normal English breakfast. Very close to the terminal 4 n need to walk about 10mins from t4.英国廉价酒店都是一样的没什么好与坏。