Best Western Plus Lakeland

Stayed overnight after meeting ! Spacious room, very clean, overall comfortable bed and pillows ! Nice and modern bathroom ! The breakfast it's too early though

I stayed there for a concert and it was a great choice. Staff was nice and welcoming, my room was ready and clean. Bed was comfy and the A+ hot breakfast. Definitely recommended!

Very friendly staff. Building is only a couple of years old so everything is new. Only problem we encountered was that the first room for some reason had no hot water. Staff moved us to another room and everything was fine. Gave three stars for area around the property because of the fuel station next door had some interesting clientele coming in and out.

The rooms were very clean, the check in process was fast and the breakfast is above the standards of any other hotel I’ve been to (within this price range). Strongly recommend this hotel if you’re in the Lakeland area. I will be staying again if I return to the city.

Check in was horrible. The clerk swiped 3 different credit cards and said all were declined (our cards are paid off each month and good). I called the credit card company and had the clerk talk to them. They told her the card is good and was not decline as there was not even a transmission sent to even process the charge. After the girl spent over half an hour trying to figure out how to process the billing, we told her to get the manager on duty to take care of this. She said the manager on duty was not there, and that she was working a 2nd job somewhere. The girl tried calling the manager but she didn't answer. Finally after 1:20 minutes she was able to get ahold of the manager that was suppose to be on duty and she helped her process the payment over the phone. When I looked at my credit card billing on line we were charged a separate, additional odd fee before we even got checked in. The girl checking us in had no idea how that happened, not what it was for and didn't know how to remove it either. The girl checking us in never did apologized, and we told her to have the next manager that is actually there on duty to call us, but that never happened either. Such a terrible experience. Also, a lady that came in behind us tried checking in and supposably her two credit cards were declined too, so she could not get checked in either. How can a quality hotel not have a manager on duty at all time???

Hotel was very clean. Breakfast was great and the staff was friendly. The area is industrial, and little sketchy. We felt very safe inside our hotel.

Facility was really clean and brand new. Staff was excellent. It would be nice for a little more variety for breakfast. Area around the hotel is not ideal.

It was a really nice clean hotel fairly new and upgraded had one of the best breakfasts that I've ever had there for plenty of choices and everything was hot and ready I do not give them full five stars because when companies like this start getting five stars that's when their service starts to go down here so even when I believe I got excellent service I still only get four stars just to not give them a big head but I enjoy staying there wouldstay there again

Clean, well maintained property. Better than average breakfast bar. Would definitely consider staying here again if in Lakeland.