Baymont by Wyndham Hot Springs on the Lake

Could of been just a bit better

Pool, hot tub, bar were all closed. Breakfast not very good and juice dispenser was broken so no juice. Best part was Nice water view! Room was spacious.

Staff was very friendly. When we went to breakfast the juice machine was broke. Some of the outside areas need to be fixed.

The facility itself was beautiful and i loved the relaxed seating out back. But the room was kinda cramped. We had 2 staying in the room and there was a desk with a chair. A small round table with 2 chairs would have been better. No seating except bed. The toilet paper was so so thin. And we barely even had any if that in our room. We had to go ask for more. The toilet paper was actually difficult to use and feel clean. Morning of day two i asked the front desk to send someone to get my dirty towels and bring some clean ones and no one did. There was prior tenants drinking straws on the floor by the bed the day we arrived. The pancake maker at breakfast does not work properly. It made pancakes the size of a silver dollar and constantly having to mess with machine just to get that. The juice machine was out of order both days with no alternative option.

I requested a lake view and I didn’t get it. The bed is bumpy and in the room at the ceiling there was a Loud ticking noise that was very loud and could not sleep. I am requesting a refund on this stay

The only thing I don't like is that when you check in and they give you the room, the next day they don't change your bed and you have to go to the lobby to get towels and toilet paper or bath soap. I didn't like that for what they charge, it's not good service.

Could have been a little cleaner in the bathroom and less enjoying if the bath tub didn’t drip all night.

We had a balcony room that had an amazing view of the lake. The room was clean and bed was comfortable. The buffet breakfast was very good. I’d definitely stay here again.

We were in town for just one night, before an event at the Hot Springs Convention Center. All of the hotels I normally stay at (Hilton, Marriott) were booked solid. This one looked nice online and seemed to have good reviews, so I decided to give it a shot. My son and I arrived late; a little after 11:00 pm. I don't normally comment on staff because I understand that everyone has a bad day, etc. But I feel I would be remiss if I didn't mention that when we checked in, to put it bluntly it just smelled awful. I honestly don't know if the bad odor was coming from the staff member that checked us in, or something else..but it was REALLY BAD. The check-in person was not very friendly; just kept reiterating, loudly, that there would be a $250 fine if we were caught smoking. I'm like ok great, I am very anti-smoking 😂 but ok I gotcha! The level of professionalism during the check-in process was not up to par with what I typically experience elsewhere. The room was small but clean. The only toiletries available were the body wash, shampoo and conditioner that were in the shower. There was no lotion or tissues. Fitness center: has a cable machine with a bar attachment, a treadmill and a stationary bike. Breakfast: tiny room, extremely crowded. Milk machine broken; community containers of half and half and milk/juice in a mini fridge; questionable on whether or not it was being cooled appropriately. No fresh fruit. No yogurt. Trash overflowing. We opted to not eat there.