The room / apartment was amazing, spaceous and great value for the money! Good location near the Placa Espana and near train station, were it was easy to get in to the airport. Also a huge sopping mall only few steps away was great! The negative side were the mix-up on my reservation and cancellation coming from hotel because problems with my credit card and then blaiming me / agency for the cancellation eventhough the reservation was made directly from hotels own website. Because the reservation was non-refundable, they automatically took a cancellation fee and even after my call and emails still blaiming me for the cancellation because the system said so. Systems can be wrong sometimes you kow, and clearly there wasn't a promblem in my credit card because the cancellation fee was able to take from it. The only good thing about this mess was that reservations re-activation was possible, but only after a call from my side and emails (me sending proofs that i didn't cancel the reservation). Luckily, something helped, because during the call i was only told that i could do a new reservation but after my emails, they finally responded that my reservation could be re-activated. After re-activation service was superb and friendly though! The self checking is a good option, but a bit difficult and requires sending copies of passports via email and making atleast a few payments through links sended by email. Maybe the receptions opening hours should be a little longer than 10.30 am to 6 pm, when the other options after that is to check-in in other locations in other side of the town or the self-checking, which should get started min. two days before the stay. All together, it took a call from Finland to Spain and after that maybe a seven emails to stay and check-in to the aparment for a short one night stay.
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