To begin, the positives... Great location, so close to restaurants, shops,beach, taxis etc.Very friendly staff, a special shout out to Mutlu on reception, a beautiful lady who will go above and beyond to try to help you.Now unfortunately for the negatives... although the initial impression is of a very clean hygienic hotel, our room and bathroom was not cleaned for over a week, towels and sheets not changes.We had to ask for these services.I witnessed some guests having to take matters into their own hands and take clean towels, toilet rolls etc from store room.This situation appeared to have improved by the end of our stay and additional cleaning staff appeared to have been employed.Breakfast is a very meagre affair, no omelette or fried eggs unless you pay extra for them.1.5 litre of water was 70TL while the same size bottle of water in the nearby port cost 40 TL.Generally the cost of food and drink in The Palm hotel is prohibitively expensive and there is very little available.Bar is closed as is Turkish bath and sauna facilities.This hotel is not suitable for children as there is no onsite entertainment available or indeed for the infirm as there is very little space to move around the pool area.No space to move sunbed etc.From what I witnessed most guests left straight after breakfast for the various beaches around Kusadasi.Hotel advertises itself with a slogan over the reception desk with "Standards you won't find anywhere else".Allegedly a currency exchange service is offered but this only appears to be available straight after breakfast and when the manager/owner is there.Rooms are on the small side and a bit old fashioned although clean.Very small wardrobe and just not enough storage to facilitate your bits and pieces over the duration of a two week holiday.You are given change from an old sweetbox, the hotel doesn't appear to use tills!!!No safety notices on glass doors in the bedrooms leading to balcony, somebody is going to get badly injured if they walk through the unsigned glass doors.And then the lift....!!!!This apparatus has a mind of its own.It is so old,Noah probably had this type of lift in the Ark.Lights go out, the button for the lobby will not work until you hit it at least 3 times in a certain spot. In my opinion, this hotel just doesn't have the facilities to cater for a two week sun hotel and is more suited to those who only want to stay overnight and then move on to a new location.It certaintly cannot seem to cope with the Irish sun holiday market.I have been in Kusadasi many times since 2009 and would be of the opinion there are much nicer hotels to stay in than The Palm in Kusadasi
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