Ulasan Candeo Hotels Kumamoto Shinshigai

Location of this hotel is good with close distance to nearby shopping malls and Kumamoto Castle. General cleanliness of the room is good except that the air filter of the inner ventilation system needs “deep” cleaning. Services of staff are good and I highly recommend for all of you looking for a value-for-money hotel in Kumamoto city centre.

Love that the spa is open through the night. Accessible to train station and bus terminal

This hotel is amazing! I stay with my family and the place is just spotless. Loved the large bathroom two sinks available! Dont get me started with the outdoor onsen and that was fantastic after a long day of driving. Breakfast is great and the place is within walking distance to the shopping centers, we end up having dinner at the Kumamoto Food stall. Cosy place, nice beds, Netflix and YouTube available on the TV, coffee and tea and free amenities for guest to enjoy.

Great location. Strongly recommended for families who like shopping and eating.

The room for 4 is spacious. Love the location of this hotel. Near the whole stretch of shops at Shinshigai. It is also very Sakara machi shopping mall. The skyspa OSEN is so awesome. Nice view and exclusive!

We booked a four bedroom. Layout is thoughtfully designed with separated toilet and cleaning areas for family. Room is clean and new. Excellent location with lots of restaurants and shops within walking distance. The only thing to be mindful is the spa and breakfast can be very busy. Highly recommended for this hotel.

Location is excellent. Spa is good. No frill hotel. Spacious room recommended for families. Check in is at top floor together with the Spa. Like any typical hotel in Japan, staff ability to converse in English is limited. However they are friendly and ready to help.

Had three separate bookings for our family of 7. Very happy that the hotel was able to accommodate our request to have all of us in one floor. Room was spacious, bright and clean. Hotel was near lots of food places, convenient stores and shopping areas. Hotel has spa and sauna at the 12th floor. Overall, it was great!

Everything is good, but the reception is on the top floor which is a bit funny for check in and check out.

GOOD ROOM GOOD FOOD GOOD ROOM GOOD FOOD GOOD ROOM GOOD FOOD GOOD ROOM GOOD FOOD GOOD ROOM GOOD FOOD

great location

I recently stayed at this hotel and was disappointed, a terrible check-in experience left a lasting negative impression on my stay. Excellent Location—right at the start of the main shopping area, making it convenient for exploring the city. Drivers Beware - the hotel uses an automated parking system. I was informed only at the door that my Mitsubishi Eclipse Cross was considered too tall, I had to pay for overnight parking at a nearby public lot. Luckily, there are lots right beside the hotel. Families booking standard rooms beware - should take special care on the room type and booking policies. I was only made aware that my reservation was for 1 adult and 1 child, but I had selected 2 guests during booking via booking platform. However, it was the only option available at my time of booking. Nevertheless, I was asked to upgrade and had to pay extra. While the front desk staff was helpful, the manager was rude, defensive when I raised concerns or made a request. He made incorrect claims about my booking price, insisted that I booked cheap, I had no chance to speak on that conversation and when I decided to end the conversation, the front desk staff politely apologized—only for the manager to reprimand her, insisting there was no need to apologize. After a long day of driving, this frustrating check-in process was unnecessary. Guests deserve better treatment. I left this hotel feeling very shortchanged. After this incident, I began to nitpick other issues with this hotel during my stay... Like the crowded elevator usage especially at night, wet elevator floor, onsen with an OK view that would benefit from more frequent cleaning, room with poor lighting design with dark areas at some spots, all hidden behind the hotel's extravagant design... I personally will never return.

The hotel is near the shopping streets.It's convenience for us to buy everything, includes the souvenirs and daily use.The grilling meat shops are covered all the street.Over 3 parking lots are nearby the hotel as well.Furthermore, many delicious Japanese food shops for choosing.The hotel also provides free water spa and sauna on the top floor which runs near 20hrs daily.The 3-persons bedrooms are clean and large, it has enough space for family to take a nap.Come again next time.

It’s well located near the shopping street and it is good to have a public bath