Gaia Royal

Amazing Entertainment and amazing group of people especially Hichem!! Awesome time away with family. Made our holiday more special and memorable. Night entertainment I really enjoyed also having a hello and night from the team also!! Very happy.

This has been a fantastic holiday with my 5 sisters. The hotel is great. Staff are so friendly and helpful. Restaurant food is great and staff are amazing. Night entertainment is made better by Hichem from the animation team. HIs team are so good at Including people and keeping everyone entertained and happy. Bar staff in main Bar are very good. Although there is a travel by bus to Kos town I preferred the a**osphere at the hotel.

We are 5 sisters on holiday in room 51 at Gaia Royal in Mastichari Kos and were unsure of coming as we had read some bad reviews. I wanted to let you know what a fantastic hotel you have. The staff all over are so friendly and polite. Our room is spotless, food is excellent and restaurant staff are the best. Reception are more than willing to help with anything. Also a special mention to the staff in the main bar area Anastasis and Giorgos who have been amazing. Also Yinig on night reception. They have all contributed to making our holiday very special

This place is an absolute gem. Clean,tidy, well maintained. Our apar**ent was cleaned daily and towels changed. The staff are exceptionally helpful from day 1. We didn't have to ask for anything. 3 amazing pools to choose from with loungers and parasols readily available. The restaurant is fabulous, as its all inclusive you might think oh no, soggy food etc but not here. Fresh ,so much choice and they have cuisine from different countries every second day which was great. The restaurant allows indoor or outdoor dining with spectacular views of the aegean sea. The beach is a 1 minute walk.from the restaurant, sandy and warm water. The walk.just keeps going. The guys at the pool bar are also amazing, I never saw them without a small and a pleasant greeting. The small ship on site cayers for basics and drinks and snacks also beach and pool toys. There is also basketball and tennis courts onside which were fun. The animation team organise golf and table,tennis with other activities during the day which is great to change up the day especially for kids and teens. We could not fault this place and will definitely return.

Great holiday at this hotel. Travelled as a family of 5 and the room was plenty big enough. Cleaned everyday with fresh towels. We had a sea view and balcony. The private beach was amazing!! A small charge for sun-beds but very cheap and always plenty available. The beach bar charged for drinks however very cheap. This is one of the best beaches we have visited. The meals were good, pretty much the same as most other hotels, everyone managed to find something they liked everyday. 3 pools and we did manage to get a sun bed but it may have been a problem if became busier. Would recommend; - bus into Kos - boat trip to 3 islands - water park The hotel staff were amazing and all very helpful. Pool bar staff were lovely and Catarina on reception was very friendly and helpful. Great holiday and lovely hotel. Remember to bring mosquito protection with you, we didn’t have any bites!

Rooms dirty, wardrobe and draws full of insects, we went all inclusive but on arrival we're told we wud need to upgrade to ultra all inclusive if we wanted bottles of water and some other drinks, staff at reception were rude , the upgrade was £30 a day each , food was always cold on telling staff they said microwave it, would suggest if your thinking of visiting this hotel then think again

The hotel is fine, with multiple pools, interesting gardens, decent food. The beach is beautiful with a mini bar strategically placed in case you get thirsty or simply want a drink. The entertainment team was a bit disappointing though. They all seem too young, with a very basic personality (it's like they're just out of high school), and the night entertainment is either trivial and boring, or just unnecessarily noisy and annoying. The problem might be of whoever directs these poor youngs and not of them directly, though. They actually seemed miserable. I highly suggest the management to change the company they hire for the entertainment assignment.

Awful! Really disappointing! Drinks, food poor. Location not great as no places close by and WIFI non-existent! Everything costs extra, sunbeds, cocktails, lime in beer, coffee, hot chocolate, processco

NOT a 4 star hotel. Should be rated 3 star so only book it this if this is what you are expecting. On arrival, we discovered 6 tiny ants under the top bed cover. I asked to move rooms and the receptionist was very rude to me. He acted as if it was perfectly normal to have ants in your bed. We did move rooms and the next room was luckily ant free! When I mentioned this to the holiday rep from Jet2holidays she said it was because we were in the countryside! I’ve stayed in other Greek islands before in the “countryside” and never experienced ants in my bed! Ha! Various parts of the hotel smelt of sewage. I have since read other reviews also mentioning this. It was so strong! All drinks, particularly the water and soft drinks, tasted of salt. I thought it was just me but other guests also mentioned this too! They are practically undrinkable. There was one member of staff - young pretty lady on reception who was lovely and so helpful. Sadly, all other staff were not friendly at all. This is the first review I’ve written on here as I’ve never felt the need but honestly, this hotel was not good at all! One final thing was that there was a farm (well they call it a mini zoo!!!) which not only smelt of animal poo but was also inhumane! What kind of hotel has this?!?!