Jalan Soekarno Hatta, Komodo, West Manggarai Regency, East Nusa Tenggara, 86763, IndonesiaLihat Detail Hotel
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1 malam
Ulasan Tamu tentang Zasgo Hotel
8.9/10
Very Good
75 ulasan
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Ulasan terverifikasi
Location9.0
Amenities8.2
Service9.1
Cleanliness9.1
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All reviews(75)
Positive reviews(71)
Reviews with photos/video(20)
Awesome stay(27)
Friendly staff(22)
Awesome rooms(18)
Great swimming pool(14)
Near shopping area(14)
Loved the view(11)
Convenient for shopping(8)
Easy to get around(5)
Negative reviews(4)
SL-Y
Delonix
Check-in Mar 2025
Couples
3 ulasan
8.5/10
Very Good
Diposting pada 24 Apr 2025
Delonix - junior suite room - was very nice, Clean, large and bright with balcony on two sides. Spectacular sunset view from room! Staff were friendly and helpful.
Location is not quite at the jetty where all the action is, and transportation to the seafood night market will cost 75K rupiahs 1 way.
Breakfast was adequate - but simple and repetitive.
Biggest negative is that hotel will not allow you to take towels out and will charge 100K "rental" fee if you do so. The boat trip I went on expected us to bring our own towels and this would have been an issue with us had we been staying at this hotel on the day we went on the boat trip.
Tanggapan dari Properti: It sounds like you had a largely positive experience at the Delonix Junior Suite! A clean, spacious, and bright room with balconies on two sides and a spectacular sunset view is definitely a highlight. Friendly and helpful staff can also make a big difference in overall enjoyment.The location, while not right at the jetty, still seems manageable with transport options to the seafood night market—although the cost of 75K rupiahs for a one-way trip might be something to consider for budget planning.It is also important to be mindful of the breakfast offerings; while adequate, it appears that variety was lacking, which can impact the overall experience for longer stays.The towel rental policy does sound a bit frustrating, especially considering the requirement to bring your own towels for activities like boat trips. It's understandable that this could be a significant inconvenience for guests. Overall, it seems like a lovely hotel with some room for improvement. Thank you for sharing your detailed feedback!
Anonymous User
Studio Single (No Window)
Check-in Feb 2025
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 7 Mar 2025
The room we stayed in was a bit tight, but clean and comfortable. Service was great! Met many staff that’s been very helpful, but Melinda (housekeeping) and Arsen are the 2 names that I remembered
Tanggapan dari Properti: Thank you for sharing your feedback! We are glad to hear that you found your room clean and comfortable, even if it was a bit tight. It is wonderful to know that our service made a positive impression on you, and we appreciate you highlighting Melinda from housekeeping and Arsen for their helpfulness. We will be sure to pass along your compliments to them.We hope to welcome you back for another stay in the future!
Anonymous User
The Studio Twin (No Window)
Check-in Des 2024
Couples
9 ulasan
10.0/10
Outstanding
Diposting pada 18 Feb 2025
This hotel offers excellent facilities, including a well-equipped gym, a relaxing spa, and a stunning rooftop pool. The food is diverse and delicious, with both local and international options. Service is exceptional—staff are friendly, attentive, and always ready to assist. A perfect choice for a comfortable and enjoyable stay.
Tanggapan dari Properti: Thank you for your wonderful review.We are thrilled to hear that you enjoyed our excellent facilities, including the gym, spa, and rooftop pool. It is also great to know that you appreciated the diverse dining options and found the food to be delicious. Our staff takes pride in providing exceptional service, and your kind words about their friendliness and attentiveness mean a lot to us. We are so glad you found our hotel to be a perfect choice for a comfortable and enjoyable stay, and we look forward to welcoming you back in the future.
Captain misanthrope
Delonix
Check-in Nov 2024
Couples
6 ulasan
8.0/10
Very Good
Diposting pada 29 Des 2024
I got more than I expected.
Good place to stay for few nights in Bajo.
But guys you need to turn off extremely bright lights on balconies at night time.
Even blackout curtains doesn't help to make room dark with this lights.
Tanggapan dari Properti: Thank you for choosing our property as your accommodation in Labuan Bajo.It is great to hear that you had a positive experience in Bajo and that you felt you got more than you expected! It really does sound like a nice place for a short stay. However, the issue with the extremely bright balcony lights is something that can definitely impact the comfort of your room. It is important for hotels to consider lighting arrangements to ensure guests can enjoy a restful night. Perhaps mentioning this to the management could help them find a solution. Thank you for sharing your experience! Your feedback is important to us, and we look forward to welcoming you back in the future.
Sara IT
The Premiere Triple
Check-in Mar 2025
Family
6 ulasan
9.0/10
Great
Diposting pada 15 Apr 2025
Great location, quiet but few minutes from the main street. Spacious clean rooms, good pool, great views from the roof top and rooms. Incredibly kind, nice staff.
Tanggapan dari Properti: We appreciate for choosing our property on your vocation in Labuan Bajo. It sounds like you had a wonderful experience! The combination of a great location, spacious and clean rooms, and a good pool really adds to the appeal of the hotel. Being quietly tucked away while still being just minutes from the main street is a huge plus for enjoying both relaxation and convenience.The rooftop views must have been breathtaking, and it is always a bonus to have a friendly and kind staff to enhance your stay. Their hospitality can really make a difference in how enjoyable a trip is. Based on your positive feedback, it seems like this hotel would be a fantastic recommendation for anyone looking for a nice place to stay in the area.we look forward to welcoming you back in the future!
Guest User
The Studio Twin (No Window)
Check-in Sep 2024
Travel with friends
3 ulasan
10.0/10
Outstanding
Diposting pada 28 Nov 2024
This hotel located inside mall. Easy to find food. I love the pool. Got a small bar and the view from the pool is awesome.
Tanggapan dari Properti: Thank you for sharing your experience at Zasgo Hotel in Labuan Bajo!Hotel’s location within a mall is a significant advantage, offering easy access to a variety of dining options. That must have made mealtimes convenient and enjoyable!The pool sounds like a real highlight, especially with an awesome view. A small bar nearby is a great touch, as it allows guests to relax and unwind while taking in the scenery. It seems like you had a fantastic stay overall, balancing comfort, convenience, and leisure. If you have any favorite spots to eat or specific experiences at the pool that you loved, sharing those tips could be really helpful for others planning a visit!Thank you for your kind words! We appreciate your support and look forward to welcoming you back in the future.
Guest User
Studio Single (No Window)
Check-in Mar 2025
Couples
4 ulasan
9.5/10
Amazing
Diposting pada 8 Apr 2025
The hotel is new and modern. We were only there for 1 day, so we chose convenient transport connections, only 900 m from the port or 7 min by taxi to the airport. There is a supermarket, pharmacy and ATM on the first floor.
The breakfast was tasty and varied, Asian and European cuisine, lots of pastries. But most important, the restaurant offers a wonderful view of the sea.
There was no hairdryer in the room, but upon request they brought it immediately. Very friendly staff, especially Elsa at the reception. She recommended us where to spend half a day before our plane, and always helped us with a taxi. For some reason, the Grab taxi service does not work on this island.
It is a pity that there are no normal beaches near the hotel. Public beach is absolutely dirty. It was quite far to go to the private one, we had limited time.
Taxi to the airport costs 75000
Taxi to the Mirror Caves 100000
Taxi to the private beach 150000
Tanggapan dari Properti: Thank you for selecting Zasgo Hotel Labuan Bajo.It sounds like you had a generally positive experience at the hotel, despite a few drawbacks. The modern amenities and convenient location near the port and airport definitely made your stay easier. The breakfast with a variety of Asian and European options, along with the sea view, seems like a highlight of your stay.It is great to hear that the staff, especially Elsa, provided excellent service and helpful recommendations for your short time on the island. It is unfortunate that there were no nearby clean beaches, which could have enhanced your visit. The taxi costs you mentioned seem reasonable given the distances involved, though it would have been nice to have more accessible beach options.Overall, it sounds like a solid choice for a short stay, especially with the friendly staff and good food.We would be thrilled to welcoming you in the future.
LillyM
Grand Studio Twin
Check-in Mar 2025
Solo travelers
23 ulasan
10.0/10
Outstanding
Diposting pada 8 Apr 2025
Great views from the pool area. Great stuff. A bit boring if you stay more than 2x nights I’d say
Tanggapan dari Properti: It sounds like the pool area offered a beautiful setting to relax, which is a definite plus! However, it is understandable that if you stay for more than two nights, the lack of activities or entertainment might make things feel a bit stagnant. Many hotels can enhance their offerings by providing more amenities or activities, especially for longer stays. If you are looking for ways to pass the time, some hotels offer excursions, games, or themed events.If you decide to return, you might want to explore nearby attractions or local tours to add some variety to your stay. Thank you for sharing your thoughts! Your feedback could be valuable for the hotel as they look to improve the experience for future guests.
SL Chee
Grand Studio Twin
Check-in Feb 2025
Couples
1 ulasan
9.5/10
Amazing
Diposting pada 28 Mar 2025
The security staff downstairs was very attentive! Risal and his colleague will always look out for my husband who is on wheelchair and help him across the road. Very kind people!
Tanggapan dari Properti: It is wonderful to hear that the security staff, particularly Risal and his colleague, were attentive and helpful during your stay! Having supportive staff who go out of their way to assist guests, especially those with mobility challenges, can make a significant difference in the overall experience. Their kindness and willingness to help are certainly commendable and reflect positively on the hotel's commitment to guest care. It is great that you had such a positive interaction with them!We would be pleased to welcoming you in the future.
Tee Pk
Grand Studio Twin
Check-in Feb 2025
Couples
21 ulasan
9.5/10
Amazing
Diposting pada 16 Mar 2025
Clean, spacious room. Good location, walking to the street and have a lot of shops. Friendly staffs and nice view from the restaurant area.
Tanggapan dari Properti: Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your clean and spacious room, as well as the convenient location with plenty of shops nearby. It is great to know that our staff made a positive impression on you, and we are glad you appreciated the nice view from the restaurant area. We hope to welcome you back for another enjoyable stay in the future!
PEI SHAN
Grand Studio Twin
Check-in Des 2024
Family
38 ulasan
9.5/10
Amazing
Diposting pada 7 Feb 2025
second time to book this hotel, not far from the airport, just take the grab bike and less than 5 minutes ride.
The hotel is clean and provides great services ! strongly recommended ! Please choose the room with WIndows type.
Overall, it was a great hotel experience!
Tanggapan dari Properti: Thank you for your wonderful review.We are thrilled to hear that this is your second stay with us and that you found our location convenient and our services great. It is fantastic to know you appreciated the cleanliness of the hotel as well. Thank you for the tip about choosing rooms with windows, we are sure future guests will find that helpful.We are looking forward to welcoming you back for another great experience!
Guest User
Grand Studio Twin
Check-in Des 2024
Solo travelers
2 ulasan
6.0/10
Diposting pada 26 Jan 2025
Air Conditioner is set to turn off automatically, every time it is turned off, you need to change it in the settings, it blows warm air, I think it is also on purpose. The Internet is very weak. The water pressure is low. I do not recommend it.
Tanggapan dari Properti: First of all, we would like to thank you for selecting our hotel for your accommodation during in Labuan Bajo. We are sorry to hear that your experience at the hotel was less than satisfactory. The automatic shut-off feature for the air conditioner can indeed be frustrating, especially if it does not maintain a comfortable temperature. It is unfortunate that you encountered warm air and weak internet, as those are essential for a comfortable stay. Low water pressure can also be quite inconvenient. Thank you for sharing your feedback—it is important for others to be aware of such issues when considering their accommodations. Your recommendation will likely help future travelers make a more informed choice.The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here.Thank you for your support to us.
Anton ts
Grand Studio Twin
Check-in Nov 2024
Couples
53 ulasan
9.5/10
Amazing
Diposting pada 27 Jan 2025
Zazgo Hotel left a positive impression on me! The room was spacious and clean, while the staff were polite and attentive to guests' requests. The hotel's location is also convenient – not far from the city's main attractions.
However, I want to note an important point for those planning to use the laundry service: be sure to clarify the price before handing in your clothes. In my case, the cost turned out to be higher than expected, although the quality of the laundering was good.
Overall, I recommend this hotel, especially for its comfort and location, but be mindful when using additional services.
Tanggapan dari Properti: It sounds like you had a great experience at Zazgo Hotel! A spacious and clean room, along with polite and attentive staff, can truly enhance a stay. It is also a plus that the hotel’s location is convenient for exploring nearby attractions. Thank you for the heads-up about the laundry service; it is definitely wise to clarify prices beforehand to avoid any surprises. Your recommendation highlights the hotel's strengths while also offering valuable advice for future guests. Overall, it seems like a solid choice for anyone looking for comfort and convenience!Thank you for your kind words! We appreciate your support and look forward to welcoming you back in the future.
Jesse
The Studio Twin (No Window)
Check-in Des 2024
Business travelers
1 ulasan
8.0/10
Very Good
Diposting pada 5 Jan 2025
Great overall experience except the wifi was unusable in our room and I couldn’t work.
Tanggapan dari Properti: Thank you for choosing our hotel as your accommodation in Labuan Bajo. We are glad to hear that you had a great overall experience! However, it is unfortunate that the Wi-Fi issues affected your stay, especially if you needed to work. Reliable internet is crucial for many travelers, and it is a significant drawback when it is unusable in the rooms.It might be helpful to provide feedback to the management so they can address the Wi-Fi situation for future guests. Even with that issue, it seems like the other aspects of your stay were enjoyable. Your feedback is important to us, and we look forward to welcoming you back in the future!
meei shya
The Studio Twin (No Window)
Check-in Jan 2025
Family
4 ulasan
8.0/10
Very Good
Diposting pada 8 Feb 2025
Convenient stay with mini mart downstairs. Rooms are big and comfortable
Tanggapan dari Properti: Thank you for your feedback.We are glad to hear that you had a convenient stay and enjoyed the spacious and comfortable rooms. Having a mini mart downstairs is definitely a bonus for guests. We appreciate your comments and hope to welcome you back for another enjoyable stay soon!