ITC Royal Bengal, a Luxury Collection Hotel, Kolkata

Excellent service,Cleaning and amenities

Such a good hotel,but they have to improve their service and about their direction should be more clear. And should add good item in room for snacks

The stay at itc sonar was wonderful. The ambience ad grandeur of this property is beyond words. The cuisines served here are excellent. Credit goes to Chef Shubonkar for taking individualistic care. I would like to mention Mr. Sujoy from front office for his help ad arranging the best for me. I would love to visit again.

Beautiful property , excellent stone work , staff are polite and helpful prompt service . Recommend to others for future unconditional pleasure .

Very nice hotel and building is very majestic. Breakfast spread is not bad. Just wish that they have more non-indian food choice

ITC royal front office is not helpful at all . Also non-informative, room assistant are also have bad attitude. They didn't give any information about my complementary services. Sarna mrita front office staff she have attitude problems not polite at all ..non welcoming... gestures problem also ... Food was good all departments are good expect front office.

This was an amazing experience. Our room cleaning staff, Sunkayata, was exceptionally helpful and caring. The dining experience at the Darjeeling Lounge, and the breakfast restaurant was both amazing. Your crews are very nice and friendly.

ITC Royal Bengal is improving its standards and getting better than all other hotels....here is my brief review. 1. ITC Royal 2. Oberoi Grand 3. JW Marriott 4. Westin

I stayed here for a week in one of the 2 bedroom suites. The property is amazing, the restaurants are great and the service is unbelievable. I have 2 complaints though - (1) it took 3 days for the room to reach 22 C from starting 19 C. As a result it was quite cold during the start of my stay and 19-20 C is pretty uncomfortable. Also, on one evening there was a wedding party going and they started beating the drums at 2 am. I have nothing against wedding parties or the need to play music. However, the hotel should not allow these things to happen at 2 am. It ended about 4 am and my poor wife could not sleep that night. All in all, a great experience though and i would definitely stay at the ITC royal bengal on future trips.