1617-1 Arimacho, Kita Ward, Kobe City, Hyogo Prefecture, 651-1401, JapanLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang KAMENOI HOTEL ARIMA
8.6/10
Luar Biasa
104 ulasan
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Location is great to the Rokkosan ropeway! Services are fantastic!! The dinners are superb!!!
The hotel and facilities are bit old but it’s great for its price. The onsen shower area requires more frequent cleaning however as there was hygiene issues spotted.
Terjemahkan
Tanggapan dari Properti: お忙しい中、口コミへのご投稿を賜りましたこと、御礼申し上げます。たくさんのお褒めのお言葉をいただき、大変恐縮でございます。お客様のお声が私どもの今後の励みとなります。温泉についての貴重なご意見につきましては、清掃担当にも共有させていただき清掃実施を行いました。今後はこのようなお声をいただかないよう、日々漏れのない清掃点検に努めてまいります。今後も皆さまに喜ばれる宿づくりに取り組んでまいりますので、またのご利用をスタッフ一同心よりお待ち申し上げております。亀の井ホテル有馬 フロント
Tamu
Jepang A (Dengan Toilet) (Bebas Rokok)
Check-in Nov 2024
Keluarga
8 ulasan
10.0/10
Fantastis
Diposting pada 31 Des 2024
Excellent service and food, with bus transfer from Arima Onsen station to hotel. The staff are also friendly and helpful.
Terjemahkan
Tanggapan dari Properti: この度は、亀の井ホテル有馬をご利用いただき、また口コミ評価最高点を頂きましたこと、ありがとうございます。日本の有馬での大切なご旅行の思い出作りのお手伝いができた事、私どもも大変うれしく思います。次回も日本の有馬温泉界隈へお越しの際は、再度、亀の井ホテル有馬をご利用いただけますよう、スタッフ一同心よりお待ちしております。亀の井ホテル有馬 フロント
Siu Chung
Japanese B(Dengan Toilet)(Bebas Asap Rokok)
Check-in Nov 2023
Pasangan
12 ulasan
9.0/10
Sangat Baik
Diposting pada 12 Des 2023
Food is very good, room is big enough, but a bit walk to the town centre, and they have free ramen from 9-10:30
It’s really tasty. Overall it’s great and price are reasonable
Terjemahkan
Tanggapan dari Properti: Thank you very much for using Kamenoi Hotel Arima.We are very happy to hear that you were satisfied with the food at our hotel.Also, thank you for enjoying the Dandan noodles for dinner.We will continue to strive to improve our services so that our customers can enjoy their stay comfortably.Kamenoi Hotel Arima Front
Malaysia 50 years old 靓仔
Jepang A (Dengan Toilet) (Bebas Rokok)
Check-in Mar 2024
Pasangan
7 ulasan
5.5/10
Diposting pada 22 Apr 2024
This is an old onsen hotel, while it is clean, the facilities are aged. Onsen is indoor, if you think of having a nice relaxing onsen bath with good environment, this is not your place. It just provided you with soaking in hot natural spring, that's all. If you can't speak Japanese, avoid this hotel. There is an English spoken staff at reception but she is not there often. At time of visit, 17/4/24, temp is turning warm in day hours, centralized air conditioning was still under heater mode until 25/4/2024, the room was very hot although outside temperature was about 22-24C and we opened all windows. They had provided us a mobile fan that we turned it on even at night with outside temperature about 12-17C because ventilation was not good. The Tatami beds are just 2 layers of mattress of 1 inch each.
Shuttle bus service from hotel to bus station can only be provided during check in and check out.
Dinner in Kaiseki style was good, but portion was small. Service was very good. I saw other tables are served with different variety of food, but there were no options for us to choose during hotel booking.
Breakfast spread was below expectation, I can't understand why many reviews commented good breakfast variety.
Hotel also provide Fukata for free to wear at hotel, which is a very good experience to us.
Anyway, when this review is posted, the hotel will just response with "thank you, noted" as standard response, as you may observe in other reviews.
Terjemahkan
Tanggapan dari Properti: Thank you very much for staying at Kamenoi Hotel.We would also like to thank you for taking the time out of your busy schedule to post.However, we sincerely apologize for the inconvenience caused regarding the air conditioning and that you were not satisfied with the breakfast.We will strive to create a hotel where you can spend your time comfortably, so as not to waste the valuable points and opinions from our customers.We look forward to your next visit.Kamenoi Hotel Arima Manager
Tanggapan dari Properti: この度は、亀の井ホテル有馬をご利用いただき、ありがとうございます。ご利用いただいたのも関わらずご満足いただけず、申し訳ございません。今後も皆さまに喜ばれる宿づくり、サービスの向上に取り組んでまいりますので、今後とも亀の井ホテル有馬をご愛顧いただきたくお願い申し上げます。亀の井ホテル 有馬 フロント
wan-wan
Jepang A (Dengan Toilet) (Bebas Rokok)
Check-in Jan 2024
Keluarga
12 ulasan
8.0/10
Luar Biasa
Diposting pada 19 Feb 2024
The room is very small, and no bathroom. The food is a bit disappointing.
Terjemahkan
Tanggapan dari Properti: Thank you for using Kamenoi Hotel Arima.We sincerely apologize for not being able to meet your expectations despite your efforts to use our hotel.Based on the valuable opinions of our customers, we will continue to strive to improve our services to ensure customer satisfaction.We look forward to seeing you again soon.Kamenoi Hotel Arima Reception
Tamu
Jepang A (Dengan Toilet) (Bebas Rokok)
Check-in Sep 2023
Keluarga
16 ulasan
10.0/10
Fantastis
Diposting pada 30 Okt 2023
The overall experience was very pleasant. Environment was nice. Staffs were helpful and easy to communicate. Lots of parking space. Dinner and breakfast were nice. The onsen were also nice. We will definitely coming back.
Terjemahkan
Tanggapan dari Properti: Thank you very much for choosing Kamenoi Hotel Arima.We are very honored by the many compliments we have received. Encouraged by your kind words, the entire staff will continue to make further efforts in the future.We look forward to seeing you again.Kamenoi Hotel Arima Front Desk
Tamu
Kamar Twin Standar (Dengan Toilet)(Bebas Rokok)
Check-in Mei 2024
Keluarga
13 ulasan
8.0/10
Luar Biasa
Diposting pada 18 Jun 2024
Stay one night here not bad.
Terjemahkan
Tanggapan dari Properti: Thank you for using Kamenoi Hotel Arima and for posting your review.Did you enjoy the townscape of Arima?We will continue to work hard to create accommodations that will please everyone, and all of our staff members look forward to your next stay.Kamenoi Hotel Arima Front
robbiechoi
Jepang A (Dengan Toilet) (Bebas Rokok)
Check-in Mar 2023
Keluarga
8 ulasan
10.0/10
Fantastis
Diposting pada 12 Apr 2023
wonderful hot spring experience, delicious dinner. only public hot spring pool is reserved, no private one.
Terjemahkan
Tanggapan dari Properti: Thank you for using Kamenoi Hotel Arima.I am glad that you liked the hot spring "Kinsen" and the meal.looking forward to seeing you coming again.Kamenoi Hotel Arima front desk staff
Tanggapan dari Properti: Thank you for using Kamenoi Hotel Arima and for posting your review.We are glad that you were satisfied with our stay. We will continue to strive to improve our services so that our customers can enjoy their stay comfortably.We look forward to seeing you again soon.Kamenoi Hotel Arima Reception
Tamu
Jepang A (Dengan Toilet) (Bebas Rokok)
Check-in Nov 2022
Keluarga
4 ulasan
8.0/10
Luar Biasa
Diposting pada 23 Des 2022
Very traditional onsen hotel. The onsen is good and the dinner is also great.
Terjemahkan
Tanggapan dari Properti: Thank you for using Kamenoi Hotel Arima.We are very happy to hear that you were satisfied with your stay.We are looking forward to seeing you again.Kamenoi Hotel Arima front desk staff
Tanggapan dari Properti: お忙しい中、口コミへのご投稿を賜りましたこと、御礼申し上げます。当ホテルでお過ごしの時間が日本での大切なご旅行の思い出作りのお時間にでき、大変光栄でございます。また日本文化の温泉にご満足いただき私どもも嬉しく思います。また日本の有馬にお越しの際は、是非ご利用をお待ちしております。亀の井ホテル有馬 フロント
Tanggapan dari Properti: この度は、亀の井ホテル有馬をご利用いただき、ありがとうございます。当ホテルはお部屋タイプによりお風呂のついたお部屋もございます。今後もお客様にはご満足いただけるサービスをお伝えできるよう、日々邁進して取り組んでまいります。お忙しい中、口コミへのご投稿を賜りましたこと、御礼申し上げます。亀の井ホテル有馬 フロント
Tanggapan dari Properti: 数ある有馬温泉街ホテルの中から、亀の井ホテル有馬をお選びいただきましたこと、深くお礼申し上げます。たくさんのお褒めのお言葉をいただき、ありがとうございます。日本文化の温泉にご満足いただき私どもも嬉しく思います。また日本の有馬にお越しの際は、是非ご利用をお待ちしております。亀の井ホテル有馬 フロント