La Quinta Inn & Suites by Wyndham Kingwood Houston IAH Airpt

Love the staff!

Terrible housekeeping! Booked 3 days and she didn't touch the room after day 1. On day 2 we requested a room clean. All she did was change the two trash cans and leave some towels on the bathroom counter. Didn't replace the dirty cups, the TP, the coffee/sugar, or make the beds. The pull-down curtain covering the window did a mediocre job and it felt like daylight all night because of the lit up parking lot. (Other side of hotel was nice and dark) The cable TV was a nightmare. If you could get it to work it only had a handful of channels, and nothing for kids. Front desk offered no physical help. The breakfast was mid since the eggs were too watery. Coffee is some of the best hotel coffee I've had, but I had to warm it in the microwave if I didn't catch them make it fresh. Which means all the way back to the room on the 2nd floor. Pool and hot tub worked and had no complaints there. We had constant problems with the room keys not working. Wouldn't recommend for more than a night.

The staff was great. There was an incident our last night, but the staff took care of it swiftly. And we had a blast. Thank you.

You don’t find customer service like this anymore. Every single staff member we came in contact with were amazing. The morning desk employee & manager on duty were exceptional!!! Pool was clean, rooms were clean, breakfast area was kept clean.

Great staff. Very limited breakfast offerings. No decaf cafe or teas except green tea. creamer was curdled, and the only fruit was three apples, two of which were totally bruised.

Hot tub in room was in need of panel replacement where you go on to work on the tub. The paint or enamel was worn off all sides. Exhaust fan didn't work over tub so they give a humidifier. Was okay except the room got extremely humid even with the ac and ceiling fan on. Also the ac was really loud and sounded like an airplane taking off. The breakfast was very little to eat due to a front counter staff members family bringing in about 12 children. They were running around the room and was extremely loud. Went and bought food to eat and stayed in my room instead both breakfasts i was there for. People in room above was running in the room non stop till 5am all the nights i was there. Not restful. I don't plan to come back due to the cost of the room not worth what i got compared to other hotels in the area with hot tubs in them. Management needs to revitalize the breakfast and replace many of the staff members. Also, a deposit was required and in all my past stays was not required. Would of been good to know in advance.

This hotel advertised airport shuttle, it does not. Ended up being brought to another la Quinta and had to pay for a taxi. The shower was full of hair from the past guest.

Nice, clean, well lit, with a lot of food and shopping nearby. A bit of road noise, but nothing from the airport. Staff took care of a minor issue without hesitation. Pool/hot tub was nice and clean.

The stay was good. The staff were friendly once I got helped. I waited to check in for longer than seemed necessary, with 2 staff working & no one in front of me. One staff buzzed around doing multiple things & the other searched on the computer for a form & answered the phone. Finally, the manager or someone at a higher level asked if I had been helped & when I answered no, he got the other 2 staff to help get me checked in. The actual check in process was fine.