Can't describe our gratitude to find Ayu Hotel tour packages among many offers for our Karimunjawa trips. Mbak Eryl and mas Marco were those kind of people who you would always remember for their kindness and hospitality. It was such a pleasure staying at Ayu Hotel and getting to meet them personally after pre arrangement meeting online from Germany few weeks before. What made our stay memorable was their commitment and willingness to attend to each one of our needs, whether it was about local visits, special places like Sunan Nyamplungan and using their motorcycle for sunrise hunting, attending personally to interest for fishing or meeting our special need for birthday of one of us. Everything they did for us had a personal touch and went way beyond our expectations! Their service were of the highest standards. They go much beyond the commercial objectives of their business and demonstrate a rare passion to excel in delighting their customers. I remembered for next trip destination that we should caught the train to Surabaya, mbak Eryl organized the very best travel and driver who cracked the massive traffic jam (caused by bridge under construction) and after work hours of Semarang- to carry our family to the train station. No one ever believed we could catch up the train in only few hours from Jepara Pelabuhan, but this genius driver just did it! Later on, we realized that the driver was the owner himself! he said none of his drivers think they would able to deliver on time! That's why he took it himself personally after long time as boss not carrying passengers! But, he drove really calm and elegant. What a legendary vacation! Whole family was very impressed with the Karimunjawa trips last year. Thank you mbak Eryl, mas Marco, mas Adam and the whole teams of Ayu Hotel from deep of our hearts. You are all like family to us.
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