Shravyskarki
21 Oktober 2024
Our stay at Hawthorne Suites by Wyndham in Dwarka was peaceful and the villa was nice and comfortable, especially with the poolside ambiance. Special thanks to Aadil from the restaurant and Shyamu from housekeeping, both of whom were extremely helpful and friendly. However, the food was a disappointment—limited options, and several items on the menu were unavailable when we tried to order. It didn’t live up to the standard of a 5-star hotel. The front desk service was also frustrating. They were not responsive to our calls, and we had to call multiple times for the same request. It was especially inconvenient since we were traveling with an elderly person, and booking a buggy car took over 30 minutes each time. Additionally, we booked a two-bedroom villa for four people, but the amenities provided were only for one person, which didn’t make sense. Overall, while the stay had its peaceful moments, several aspects of the service need improvement.
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