Jai Mahal Palace

Abysmal staff. Lazy. Didn’t want to place a sun bed because it was ‘about to rain’. Asked him to call his manager so he reluctantly placed the bed. Spa and steam can only accommodate one person at a time which is ridiculous for such a large hotel. Food is good.

We are here in Jai Mahal for our special day for celebrating our 9th wedding anniversary.On 15th Dec we checked in.The property is royal.Please don't give a second thought if you want to celebrate your special day in a royal way..the place is "Jai Mahal".The property gives the absolute "Jodha Akbar movie feeling".Coming to the food and service...standing applaud to the people here.Let me share lil details.Our anniversary dinner had got lil messed because may be we could not communicate our requirement(well cooked chicken biryani)to chef and ended up not having anything well on our anniversary date night.My 4.5 year old kid hardly could have anything as the biryani vegetables were uncooked and so was the chicken but somehow chahat from Cinnamon kitchen arranged some butter and steam rice for us for atleast that night. Next day morning Chef Bhaveshji in the morning breakfast buffet when served us an awesome omlette ...I just couldn't stop myself in complimenting his omlette and shared our lil bitter experience of 15th Dec.From there started the magic of Jai Mahal-the entire team(Marble Arch) stepped in including the higher management (Monu Pratap ji)for compensating our anniversary date dinner.So 16th Dec we had a complete bliss.We got everything as we wanted(well cooked grilled chicken,smashed potato (vegan),chicken fried rice,french fries and followed by a chocolate cake as dessert.The food was just yumm...and the service from Diya melted our heart .Her eyes were so apologetic for the last night.She kept us feeling the warmth of Rajasthan's hospitality.Monu Pratap ji explicitly came to our table...the chefs,the bakery chef(Chef Prakash ji) everyone ensured that we are having a perfect belated anniversary date. Food & Beverages Service Team- Mr. Aslam, Mr. Vikram, Mr. Krishan, Ms. Diya, Ms. Chahat, Mr. Satyajeet, Mr. Santosh, Mr. Madan, Mr. Abdullah Culinary Team- Chef Bhavesh, Chef Pankaj, Chef Prakash. They all made sure we are super happy and contented....Standing applaud and loud cheers to the Jai Mahal team..They know how to mend things...Hospitality personified as Jai Mahal team....excellent is a very small word. Ohhh!!how could I forget...Umaid singh ji (khamba gani and the padharo warm welcoming to Jai Mahal will just melt your heart and make you feel"I wish I could stay one more day, also thanks to Nimmi for warm welcome “ Food & Beverages Service Team- Mr. Aslam, Mr. Vikram, Mr. Krishan, Ms. Diya, Ms. Chahat, Mr. Satyajeet, Mr. Santosh, Mr. Madan, Mr. Abdullah Culinary Team- Chef Bhavesh, Chef Pankaj, Chef Prakash, chef Ramesh

We travelled to India for October half term (2024) and had the pleasure of staying at this superbly appointed property steeped in history in Jaipur. My one regret was that our schedule only enabled us to stay for 2 nights. Our luxury Garden Room which was immaculately clean and had a sumptuously comfortable bed, overlooked the beautifully manicured gardens to the front of the hotel. However, next time I would recommend a garden room with a terrace, that is if your budget allows. The fabulous quality and surroundings of this former palace were easily surpassed by the excellent service which we received from the staff at the hotel, from the moment we arrived at the front desk, to be greeted with blessings and welcome beads, to the bar staff, and most attentive of waiting staff in the restaurants. Whilst we had a slight issue with one of the courses served at supper, the manner in which the staff sympathetically and with amazing resolve dealt with the matter was beyond belief. We even had senior members of staff approach us for the remainder of our visit to ensure ensure our stay was memorable and we all departed singing the praises of concerned. Thank you Jai Mahal Palace for a wonderful visit. I would thoroughly recommend this property.

The hotel is a huge property with beautiful gardens, roaming peacocks, a horse carriage and very pleasant staff The Italian restaurant Giardino serves very authentic Italian fare The main restaurant has an extensive breakfast spread and very helpful, smiling staff. Special thanks to chef Bavesh for going the extra mile to get us our favourite Dosa and Vada and Poori!

Wonderful three days and nights - perfect place to relax and eat great food. After a few early starts to visit Palaces, Forts and markets it was a great place to come back to and relax - excellent gardens with quiet pool and spa surrounded by amazing gardens. You felt you were in country club back in the 70’s with peace and quiet.

Quiet rooms with v.good air-conditioning. Rooms were clean and super quiet though metro line was seen from the room.the food was excellent and much tastier than many more expensive Taj Palace hotels that we visited during last one month.the palace though a bit smaller was really beautiful and very well maintained. The staff was highly trained and the manager Mr Shiv Mathur was very helpful and looked after the guest very well and I am sure that he will succeed in growing the lclient base of this excellent palace hotel