Nordic Villa

Great experience, great customer service! Thank you! Will definitely come back again!

難得有這麼好的酒店

I spent 2 nights. Nordic Villa had been recommended to me many times by friends so I had high expectations. Describes its self as a boutique hotel with a personal touch. Positives - good location, quiet neighbourhood, very clean. Good coffee at breakfast (select the ‘coffee exclusive’ from the breakfast menu) Negatives The most unwelcoming reception staff ever - I arrived late afternoon, no help with my bags from taxi to reception, asked to sit then left there while the reception staff (duty manager?) had a conversation with a staff member that didn’t sound that urgent. The gentleman at the reception did it smile once the 4 times I interacted with him during my stay (I always smile and say hello so it was a very off putting experience. He muttered under his breath in response to questions so I had to keep asking him to repeat his answer. My room was at the back of the hotel and was accessed by walking round the outside of the building to a back door. The room (The Oslo) is apparently next to the utility are as I had to deal with noisy exchanges from staff at all times including someone washing the windows of my room with a power hose at 10pm at night (stopped when I complained). No coffee / tea making facilities in the room. At my request I got a kettle and a cup, nothing else (fortunately I brought my own coffee). Breakfast was interesting - complimentary continental breakfast - select one item from each group but grouped in a way that you had to order an extra to get a decent meal. Coffee or juice (couldn’t have both); eggs or fruit (couldn’t have both). Kitchen staff were friendly though. I paid cash for the breakfast extra and had to insist on change and a receipt. On my departure I got no help with my luggage and had to drag my large suitcases from my room at the back round the outside of the hotel to the car park at the front. Disappointing experience. I don’t think I will be returning any time soon.