First of all, I knew the hotel was quite far from the main attractions in Istanbul such as Taksim square/Istiklal street, Galata tower, Hagia Sofia/Blue mosque etc. According to google map, it’s takes over an hour to each of these places by a public transportation. However, it was mentioned that they had FREE shuttle service bus (to Mall of Istanbul & 121 outlet mall which is 8-13 minutes drive away depending on time of the day) but while we were checking in, we found out that they no longer had this service. Having mentioned that they had this service was the main factor we choose this hotel as I needed to do some shopping as well despite that it’s not the best location. Quite disappointed me and my husband!
The other thing is that it’s also mentioned that they provide housekeeping service every 2 days. However me and my husband stayed for 6 nights and despite us requesting it on 4th day to have our rooms cleaned at the reception, it was not done. Disappointed again!
We choose the apartment room without AC, but since it’s now early winter, we did not had any problem with this as it was quite pleasant and cool inside the apartment. Room looks exactly like in the picture. Few amenities were missing such as toothbrush. But they have washing powder provided which turned out to be super useful as I washed cloths everyday after exploring the city all day. We requested for a fan and extra pillows and it was provided within 10 minutes. Also since the stove was child-locked, someone came over to unlock the stove top as well.
The attitude of front desk employees at the reception was not the friendliest. But they do answer questions when asked.
The pool/gym/spa and breakfast is on the hotel building which is a few steps walk from the apartment tower. You have to request for access and they will provide the access card for you.
The breakfast is the best part about this hotel. Really truly enjoyed the breakfast everyday. The spread was quite the most delicious. They have fruits, veggies, different types of salami, different stir fried veggies, pastries, different juices, cereals etc. So lovely and delicious in fact I would actually come back to stay at this hotel despite negativities just for the breakfast. It was that good.
Also I would like to mention that they have a taxi stand just few steps away from the building. We were easily able to get taxi everyday. They used the meter and sometimes they were much cheaper than ordering one from BITaxi. Also there is a bus stop 6 minutes walk away. You could use that as well.
Therefore my overall experience is 5 out of 10.
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