Ulasan Klas Hotel Old City Istanbul

They are a bit annoying. Keep calling you to remind you that you have to leave the hotel before 12pm. I am a traveller and I am always aware of about hotel rules. They are quite unfriendly. I didn’t feel so comfortable.

Very good staff

bad service, bad rooms , smelly toliet worst hotel i ever been!

There are some aspects of the service provided by the hotel that need improvement. It is definitely not a family hotel.

We had a good time

This hotel was wonderful. The staff were so attentive and friendly. The room was clean and well kept. The location is close to a tram stop and located near a variety of eateries. The staff were helpful in ordering taxes and general local information. The only issue we had was the air conditioning was not the best. But overall wonderful experience and we would revisit!! We can recommend this hotel to anyone looking to stay.

I booked a week to stay at this place after checking positive reviews online. My expertise was shocking and dreadful. The cleanliness of the hotel is horribly done, cleaner was rude every day, shouted at my family in Turkish, she can’t clean the room properly, used to forget to add toilet paper, forgot towels and switched off my fridge every single day making the baby formula goes off and made my baby sick and with diarrhoea. I complained every single day at reception every day but nothing was done. The 2!rooms we booked was never cleaned in a decent way, dusty every where and lack of organisation. I spoke with few members of the hotel and they all said cleaner wasn’t rude towards them and always unhappy. I’m sorry to say but only solution is to get her fired or you will lose sales. The breakfast itself was nice and the staff in general was nice and approachable, it’s a shame one single person made my stay a nightmare.

i was in this hotel from 24 till 27 of may 2023,and my problem that they broke my bag before check out and go to the airport..and they refuse to check the cam to know who broke it during moving the bags from my room to the room near the reception and even dont care or call the manager to tell him my problem ,even the behavour was ignoring that they did a mistake ..i dont advice this hotel for anyone..

Choose this hotel if you want to have a very awful trip to Istanbul...Very rude staff...dirty room...loud noises from street...Dirty towels...Nonsense breakfast...There is nothing good to say...In an awful word ... do not ruin your trip...

You pretty much get what you paid for, rooms are alright, breakfast is alright, staff are mostly kind, pool is small and you only really want to go there to relax instead of doing any kind of serious swimming, the inside looks like the fricking backrooms lol, the location is probably the best aspect of this hotel, while sleeping can be a little difficult if music is loud nearby unless you're a deep sleeper, you've got a lot of shops and services nearby, pretty much all you'd need for a trip there. Also, popular locations like the Blue Mosquee or AyaSofia (if that's spelled correctly) are just a walking distance away from the hotel which is nice. Overall, of you plan on mostly going outside and doing visits around istanbul during your trip, I would recommend this hotel, but if you're going to spend a long time inside it, I'd say there are better options out there.

We went there on 26th of May for 1 week unfortunately we had to leave the Hotel on the 2nd day. On check in we we’re told they’re giving us a different room as they think it will be better for us also they didn’t give us the extra bed we paid for. Their excuse was they gave us different room it’s better but the new room didn’t have the extra bed we paid for. The fact is original rooms we booked for they gave it someone else. After arguing for an hour they gave the bed when we threatened them we will leave the hotel. Unfortunately with all the chaos going on we didn’t check how many passport they gave back and put it in the bag straight away. The room locker didn’t work so had to keep them in the bag. When I checked on the second day only to realise one passport missing. We don’t know if it was returned or someone took it from the bag from the room. Management didn’t help us at all. We went to police station to report it. Also it said it’s a 4 star hotel but believe me it’s like a B&B. Very dated and unclean toilets. Hardly anyone understand English.

Catastrophe!! Cleanliness, noise, everything is there! Not to mention the breakfast which is really not up to par for a 4 star! They charge extra for orange juice or scrambled eggs omelette, it's a scandal! I'm not talking about the nights when people talk on the landings until 3am, they smoke in the rooms, in short we wonder how this hotel can have four stars. There was not even a toilet brush in the bathroom. I will also put the photo of my bathroom sink, everything is said.. the only person who should also work in a 5 star and who is very courteous, and speaks French does what he can to have good relationships. Unfortunately, the service does not follow.. he will recognize himself and I congratulate him for his listening. He is a person who works mostly in the evening and at night. In short, this establishment is absolutely to be avoided!

Great night, the establishment is very pretty and authentic of this beautiful region. Narrow and clean room, delicious breakfast and extremely friendly, helpful and flexible hosts. I recommend it to you 😄😄😄❤123 long live hotel klas and istunbul

Thank you very much for your hospitality 🌹 many attractions, shops within walking distance, helpful staff, delicious breakfasts. Separately, room 333 thanks the cleaning lady Mehriban, the room was in excellent condition 🥰👍