Santa Ottoman Hotel

Very nice staying and too much quiet

Very good location

The only good thing is the location, it is close to istiklal street. However, the hotel management is unprofessional and does not cooperate. They gave us a different room than we had reserved, we were 4 adults but they gave us a room for 3 adults. (We booked 1 double bed + 2 twin beds but they gave us only 3 single beds & a foldable children's bed which was unacceptable) When we asked them to change it and give us the room we booked, they simply refused to accept their mistake and they kept on denying. In reality, they had overbooked and gave our room to someone else. Once they get the money, they are not polite and deny everything. Secondly, the breakfast is not an open buffet, they had prepared breakfast plates in advance since early morning which does not look fresh, the food had also gone bad by breakfast time. The portions were also small with the same basic food everyday, they don't even give you water unless asked. The staff was unprofessional wearing bathroom slippers in the restaurant. Lastly, the tv remote was broken, there is a serious sewage problem with the sewage smell in the bathrooms, we told them about the sewage smell and they admitted that there is a problem. The bathroom flooring is also slippery and a hazard for slipping and falling. The property building and structure itself is very old. We don't recommend this hotel at all, there are better hotels within the same location and price. We did not want to stay but due to Eid holidays, other hotels were not available and we had already paid while booking before. Otherwise we would not have stayed. Our trip was absolutely ruined because of their mistakes and they don't admit to anything. We regularly travel and nearly visit Istanbul (Taksim) every year but this was the worst experience we had so far.

the conditions were so bad with. The smell of mold, the smell of the toilet. The ventilation system is blackened with dirt. Cracks on the laminate floor. Cold in the bathroom. In addition, a bed without a pillow and a blanket. Some red spot on my blanket. At night, loud noise from the street from the clubs, that's because windows didn't close properly. cat was jumping on the tables during breackfast.

Το ξενοδοχείο είναι σε πολύ καλό σημείο, δίπλα στην πλατεία ταξιμ και στην Ιστικλαλ , τον πιο κεντρικό δρόμο. Είχε καθημερινή καθαριότητα και πολλή ζέστη. Το προσωπικό είναι ευγενικοί και φιλόξενοι και πιο πολύ απ όλους η Sseyma. Επισης είναι οικονομικό. Αν και κεντρικό είναι ήσυχο. Το συνιστω

Bu geçtiğimiz hafta sonu 08/12/2023 tarihinde santa ottoman hotel’de şehir dışından gelecek bir misafirim için bir oda rezervasyon talebinde bulundum. Gece resepsiyonda görevli arkadaş, misafiriniz geldiğinde sabahda ödemesini yapabilir dedi. Ben kendisine hiç gerek yok ben odanın ödemesini şimdiden yapabilirim, sabah bir ödeme kaousu olmasın dedim ve ödemeyi hemen yaptım. Ertesi sabah misafirimin uçağı hava şartlarından iptal olunca erken saatlerde arayarak iptal talebi işin bilgi verdim. Saat 11:00’den de dahi çok çok önce aradım kendilerini. İade için kendilerinden ricada bulundum. Yönetimle görüşüp dönüş yapılacağı söylendi. Whatsapptan yazdım dönen olmadı. Saat 15:00 ‘e doğru kimse tekrar dönmeyince kendilerinibir daha aradım, bana iade olmayacağı söylendi. Düzgünce izah ettlim ama karşıdan iletişime neredeyse tamamen kapalı bir konuşma geçti. Sonra sizi 1 saate tekrar arayacağım dedi ve kimse zahmet verip bir telefon bile açmadı. Konaklanmamış bir oda, dahil olan yapılmayan kahvaltı parası bana iade edilmedi. Demek ki bu otelde bir bir tüketici olarak bir şeyler ters gidince karşınızda bir işletmeci bulamıyorsunuz.

The hotel has seen better days and I put its current situation to poor management. The room was clean and acceptable, the shower screen and toilets were clean however there was mould growth on tiles grout and evidence of previous mould on celling that had been cleaned, this all can be avoided with changing the fan in the toilet for better ventilation and cleaning the walls with bleach once a week. Stairway was blocked with discarded chairs on two levels and the fire exit was stuffed with used bedding the day I was leaving which is not acceptable. Breakfast was not buffet but a pre dished up for individuals and no tea or coffee was or other drink was not available or offered to us, I personally helped my self to some squash in a fridge. The hotel location is excellent as you are only a few minutes of foot away from Taksim and Esteghlal shopping street. Around the hotel is full of bars and pubs and clubs. We got a good night of sleep but we had to close windows to be not disturbed by the street noise. The air conditioning did work but settings were disabled so you could only select room temperature not speed. At early morning I switched it off. The small fridge in the room struggled to keep temperature down and again this was due to how it was installed in cupboard not allowing air circulation for it to exchange temperature. Bedding was clean but old with holes. the room had a safe but no instructions how to use it. Sufficient toilet paper and soap and shampoo was present. Sower screens, toilet and sink were clean to a good standard. With little effort by management this Hotel has the potential to provide a much better standard with better management and little cost to improve, now it is felt that the hotel is being managed in a tight budget making it a budget hostel not hotel. The hotel is 10 minutes on foot away from Hava buses connecting you to both Istanbul airports and front desk staff speak English and are polite and helpful. If you are passing a day through Istanbul I would still recommend it if you are not very fussy and accept what I described.

it was absolutely satisfying to me choosing Santa Ottoman Hotel for staying is a highly good decision that you'll be never disappointed in. such classic style decorated rooms with a high quality of properties somewhere you smell like history in a exact position of Taksim while staring at outside from your window... thank you all the staff and for everything...

Location is close to Taksim Square but opposite a very loud music club, which played until 3am.