Ulasan Sheraton Istanbul Atakoy Hotel

Tanggapan dari Properti: Dear Talha,Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your stay did not meet your expectations and that you encountered issues with cleanliness, ventilation, and overall comfort.Your health and well-being are extremely important to us, and we deeply regret that you felt unwell during your time here. We take your concerns very seriously, and your comments have been forwarded to our management and housekeeping teams for immediate review and corrective action.We understand your disappointment and sincerely apologize for the discomfort you experienced. While we regret that your stay was not a positive one, we appreciate your input as it helps us improve. We hope to have the opportunity in the future to provide you with the standard of care and comfort you rightfully expect.Guest Relations Team

Tanggapan dari Properti: Dear Emine Hanim,Thank you for your wonderful feedback! We’re delighted to hear that you had a great time during your stay and that our friendly team, cleanliness, and breathtaking views made your experience special.It truly means a lot to us that you would choose our hotel again for your next visit to Istanbul. We can’t wait to welcome you back for another fantastic stay!Guest Relations Team

Tanggapan dari Properti: Dear Abu Omar,Thank you for sharing your feedback! We are pleased to hear that you enjoyed our service, breakfast, and convenient location. Your recommendation means a lot to us!While our hotel has a long-standing history, we continuously strive to provide a comfortable and high-quality experience for our guests. Your comments are truly appreciated, and we look forward to welcoming you again in the future.Best regards,Guest Relations Team

Tanggapan dari Properti: Dear Mohammed,Thank you for sharing your feedback with us. We sincerely appreciate your insights as they help us improve our services. We apologize if the in-room amenities did not meet your expectations. While certain items like toothbrushes and hand & body lotion are available upon request, we will certainly take your suggestion into consideration for future improvements.Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a more seamless experience. Please do not hesitate to reach out to us directly for any special requests during your next stay.Best regards,Guest Relations Team

Tanggapan dari Properti: Dear Valued Guest,Thank you for your kind feedback! We’re so glad you enjoyed the beautiful view and had a pleasant stay. We appreciate your note about the room temperature — indeed, adjusting or turning off the AC is always an option to make your stay more comfortable.We look forward to welcoming you back soon for another enjoyable experience!Guest Relations Team

Tanggapan dari Properti: Dear Valued Guest,We sincerely regret to hear that your experience did not meet your expectations. Providing a comfortable and high-quality stay is our top priority, and we are truly sorry that we fell short in your case.Regarding your concern about the furniture in the parking area, we would like to assure you that this was a temporary situation, and the necessary actions have already been taken to resolve it. Additionally, we take your feedback on cleanliness and furniture seriously and are continuously working to enhance our guests' experience.We appreciate your loyalty to the Sheraton brand and hope to have the opportunity to welcome you back in the future for a much-improved stay. Please feel free to reach out to us directly if you would like to share further details.Guest Relations Team

Tanggapan dari Properti: Dear Emre,Thank you for your continued trust in us and for choosing to stay with us three times in just ten days! We are delighted to be your preferred location and truly appreciate your kind words.We are also grateful for your recognition of our earthquake safety measures, including the rail donation system, which ensures both security and comfort for our guests. Your safety and well-being are always our top priority.We look forward to welcoming you again for another excellent stay!Guest Relations Team

Tanggapan dari Properti: Dear Ezizmuhammet,We are truly sorry to hear about your experience and completely understand your frustration regarding the missing item. Guest trust is of the utmost importance to us, and we take such concerns very seriously.Please be assured that we have strict protocols in place for handling lost and found items. Our team thoroughly investigates every report, and if any item is found, it is securely stored for guests to retrieve. We regret that your honey was not located, but we would be happy to conduct another internal check to ensure all possible areas were reviewed.We deeply regret that this situation caused you distress. If you would like to discuss this further, please feel free to contact us directly, and we will do our best to assist you.Guest Relations Team

Tanggapan dari Properti: Dear Hunar_90,Thank you for your kind words! We're delighted that you enjoyed the destination, our hotel, and the amazing views. We look forward to welcoming you back for another fantastic stay!Guest Relations Team

Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations. Providing five-star service is our top priority, and we regret that you encountered unprofessional behavior from some team members.We want to assure you that we have recently made changes to our team to enhance service quality and guest satisfaction. Your comments are invaluable to us, and we are committed to ensuring a more professional and welcoming experience moving forward.We hope to have the opportunity to welcome you again and provide the high standards you expect and deserve.Guest Relations Team

Tanggapan dari Properti: Dear Valued Guest,Thank you for your kind words! We are delighted to hear that your stay was perfect, as always. Your continued trust and satisfaction mean a lot to us.We look forward to welcoming you back for another wonderful stay!Guest Relations Team

Tanggapan dari Properti: Dear Ayhan,Thank you for your kind feedback! We’re delighted to hear that you enjoyed our breakfast. Providing a delicious and satisfying start to the day is very important to us.We look forward to welcoming you again for another great experience!Guest Relations Team

Tanggapan dari Properti: Dear By chok,We are truly sorry to hear that your experience did not meet your expectations. Providing a high-quality stay for our guests is our top priority, and we regret that we fell short in your case. However, we’re pleased to know that you enjoyed our breakfast.Your feedback is important to us, and we would love to learn more about your concerns so we can work on improving our services. We hope to have the opportunity to welcome you again for a much better experience.Guest Relations Team

Tanggapan dari Properti: Dear Valued Guest,Thank you for your feedback! We’re glad to hear that you enjoyed our location and staff. Regarding the room size, our Deluxe rooms are 30m², but we also offer larger room options up to 230m² for those who prefer more space. Please feel free to reach out to us for recommendations on room types that best suit your needs during your next stay.We look forward to welcoming you again soon!Guest Relations Team