Ulasan Kona Village A Rosewood Resort

It's hard to say whether the service is good or not. It can be said that there is no service. The room service never comes. When I contacted Ctrip, they said they didn't receive any service requests. I ordered breakfast and they said they didn't receive the order. Then they said they had the order but it was for another room. The hotel's bath towels were not clean and had yellow stains. There were hairs from the previous guest on the sofa and cashews from the previous guest on the carpet. Although the original volcanic design is preserved, it's dusty as soon as you go out. There's no concrete pavement. The car, clothes, hair, face, shoes and feet are all as if they just came back from a construction site.

The room is very beautiful and very unique. Compared with Four Seasons, I recommend couples to come to Qili. The environment outside the room is very good. You can reach the sea in two steps. The front desk service attitude is good. Overall satisfied

The room facilities and scenery can be said to be top-notch in Hawaii, but the hotel service is incredibly bad. The front desk staff was arrogant and rude (I don't know if it was racial discrimination). They did not inform me of the credit card authorization when I checked in, and charged 2 authorizations of 400 and 700 US dollars. The money has not been recovered yet. When I checked out, I needed a shuttle bus to go to the villa to pick up my luggage. I called for 25 minutes but no one answered. Later, I called the room service staff to call the shuttle bus. There are 2 restaurants in the hotel. The service staff in the light meal restaurant is relatively friendly, while the service staff in the formal restaurant is very rude. You have to pour water/wine by yourself. After the appetizers, the champagne was not served. I suggest that babies who can't stand being bullied should not go there, because they will really be bullied by the staff inside. Also, the snacks in the room minibar are expired.

The hotel environment is very good and the room is very clean. It is the first choice for honeymoon

Rosewood Hotel has a good reputation and the price is here. Overall, the service is pretty good. Maybe because it is a foreign tourist, I don’t think it is particularly good. However, the hardware conditions and design are very strong. You can also see posters on the beach. I always know that it is a must on the big island. I stayed at Guili Hotel because I hope the restaurant can have more variety, but for now the best thing is that there are many activities and you can have a good time without leaving the hotel.

The environment is very good and beautiful

Service is average, facilities are good

It's amazing. I can say it's the best hotel in Hawaii. I got off the plane and took an Uber to the Big Island in 25 minutes. The characteristics are so different. It's all volcanic landforms. 🪨 It's so cool. This hotel is just flat.

First, the positive. The resort is absolutely gorgeous, We loved having our own hale or house. The hales are very cool and really nicely decorated. The pools and beach are great. The staff (with the exception of check in people) are very friendly and helpful, Now, the negative. I booked our stay through Amex Fine Hotels and Resorts (“FHR”). Even though I had a confirmation number and could show that I made the reservation, they had no record of our reservation. They had available rooms so they were able to accommodate us. They said they would figure everything out with Amex (the room rate and the other amenities) and have an updated bill when we checked out. Not so. The bill they gave me showed a room rate $500 more per night than I agreed to and no credits for the FHR amenities. Clearly, no one called Amex. I looked up the deposit I had made and it turned out I forgot I had prepaid the room rate, I showed them and they seemed surprised. They told me they would figure it out and email me. We’ve been back one week and I’ve received no email but have seen a large charge on my credit card from them and I have no idea what it covers. They said that has never happened to them before and it must have been a technology issue. Who knows but I did not feel they were appropriately apologetic and they even became somewhat rude when I questioned the massive bill they gave me upon checkout that was so clearly wrong but no one bothered to fix it.

This is a great place for being close to the ocean, with very nicely appointed cabins (Hale). We weren't sure when we booked, but our bedrooms were air conditioned with the living room being open air. We went as a family group of 5, and the younger members had a great time snorkeling, swimming in the pools and just hanging out. The Moana restaurant had excellent cooking, with locals coming in to get the food and ocean atmosphere. Reservations were necessary at that restaurant.

One of the most unique and nicest resorts we have visited. Very much liked the Hawaiian Village vibe. It's a resort but really does feel more like a village. Room, grounds, beach and pools were fabulous and pristine. Although plenty of other guests around did not feel the least bit crowded. Very easy to get a pool or beach chair. Others have commented negatively re service but we were very well taken care of. Yes it's expensive as is the food but i can't wait to return

We visited Hawaii for our first time - family of 6. Started with obligatory trip to Oahu for 4 nights for activities for kids and then planned to close trip with R&R. I’ll start with it’s a challenge to find place in a resort for a family size of mine. Yes we pay more but absolutely love the resort feel and fact kids can have some freedom navigating around. I am obsessive in my research (to a detriment) and researched all the places from FS to top of island. What’s important to us is rustic luxury and having a place in resort environment that can house us all - my description of that is a resort that blends in with nature, employees who provide quality service, and guests who blend in and stay to themselves - knowing all are there to recharge from life. Rosewood KV is amazing - the property is amazing, the pools are amazing, the green spaces are amazing…the rooms, the gym, the drinks, the food, the ukele barbecue (for ambiance) - everything. We planned to have a 2BR and were fortunate enough to get upgraded which added to our experience further. Rest assured this place is better than the FS or any of the other resorts. Book it - you will be very pleased

What a vacation! We absolutely fell in love with this resort and how low key, natural and beautiful it was. It was a huge splurge for us so to not be nickel and dimed once we were there was a huge plus. Cabanas at the adult pool are first come, first serve and you don't have to run down early to get chairs which was amazing. Service at the pool was a little slow and could be improved. Complimentary fruit and coffee is set out at breakfast. We loved having the bikes to explore the property and all the different little beach areas. The beach is amazing and large. The whole resort feels empty even though they were at 90% capacity. Now that low key, quiet kind of vacation may not be for everyone but we loved it. The rooms are amazing and so clean. No TV which was weird at first but very nice to disconnect that way. I do agree with other reviews that the toilet area would make more sense with a more soundproof door. Overall service was great. The only restaurant we ate at was Moana and it was fabulous. We will be back. *Only thing of note would be that it's far from most other restaurants and shopping so if you want to explore you really need a car.

We just returned from a most wonderful stay at the Kona Village hotel and are already considering planning a trip back! We planned a last minute getaway to celebrate our son's birthday. It was terrific. We felt very much at home on property - the rooms were beautiful and immaculate. The property felt new but classic. The food was excellent at the two main dinner restaurants, the coffee shop, and room service. We had some apprehension prior to our stay from the negative reviews online about the service at the hotel. All we can say is, that wasn't our experience. Service for dining was timely and kind. Housekeeping service was also timely and thorough. Considerations - the resort is beautiful and we enjoyed spending time on the beach and the pools. The hotel is far from other dining options other than the neighboring Four Seasons hotel, so either rent or car or plan to dine on property. The resort is also quite large; our room was very conveniently located, but some are quite a walk from the main resort amenities. There is golf cart service, but it seems understaffed. Would either plan a wait for a golf cart ride, ride a provided bike, or plan for a lot of walking if your room is far from the restaurants/pools/beach. We appreciated the on site coffee shop that was open most of the day - it was convenient to grab a morning coffee or drink prior to walking on the beach and the complimentary fruit at the coffee shop was a nice touch. There is convenient on site guest parking, but the team will also valet your car if desired. The team and services were very child friendly.