Verified traveler
28 Desember 2023
The morning staff was incredible. The night staff was absolutely horrid. Half of the time, there was not anyone at the front desk for requests, check-in, or just general inquiries.
On Chris**as night, there was not an attendant at the front desk. Instead, there was instructions to dial a specific number. Once I called this number, I asked for a baby crib as I have 6-month old baby that needed a place to sleep. They told me that they only had 1 crib and that it was in use? Earlier in the morning, I verified with the morning staff that there was no children needing a crib in the hotel as I would have my baby with me later that evening. The night attendant was offsite and did not want to do his job and service the customer.
The night before, I was told that the staff could not give out extra pillows. The night attendant shared that there was only 4 rooms being utilized that night. So why could they not give us any extra pillows? Apparently, there is a “policy” that states that a bed cannot have more than 4 pillows per bed. The pillows were flat hence why we needed more on top of having kids with us. Much higher rated and well-renowned hotels give out extra pillows, but the best western plus cannot? It appeared that the attendant was more interested in not doing their work rather than helping the customer, again. I will never stay here again and will not recommend.
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