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Ulasan terverifikasi
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(102)
Positive reviews(9)
Reviews with photos/video(1)
Stephen chu
Superior Poolside (2 adults + 2 children)
Menginap di Sep 2024
Family
9 ulasan
4.0/5
Very Good
Diposting pada 9 Nov 2024
Overall, it is a reasonably priced all-inclusive hotel. I think I think the a la carte is good, but the quality of the buffet requires improvement. The range of activities on site is rather limited. The kids enjoy the painting session and the kids disco.
Guest User
Deluxe Garden View(2adults+1child)
Menginap di Mar 2025
Family
2 ulasan
5.0/5
Outstanding
Diposting pada 16 Apr 2025
Excellent Family Stay in Ibiza with Minor Areas for Improvement
Our family recently enjoyed a wonderful 4-night stay at this 5-star hotel in Ibiza as part of a week-long holiday. Overall, we were extremely pleased with our experience and would highly recommend this hotel to other families visiting the island.
What We Loved:
Convenient Location: The hotel's proximity to the airport was a significant plus, making our arrival and departure smooth and hassle-free, especially when traveling with family.
Impeccable Cleanliness: We were consistently impressed with the high standards of cleanliness throughout the hotel, from our room to the common areas. This attention to detail truly enhanced our stay.
High-Quality Food: The quality of the ingredients used in the hotel's restaurants was evident in every meal. We thoroughly enjoyed the delicious and fresh food on offer.
Exceptional Staff Service: The staff members we encountered were all incredibly friendly, helpful, and professional. Their dedication to providing excellent service made us feel very welcome and well taken care of.
Areas for Improvement:
Restaurant Staffing: During peak meal times, we noticed that the main restaurants seemed understaffed, which unfortunately led to queues. Addressing this issue would significantly improve the dining experience for all guests.
Limited Daytime Activities: While this may have been due to our visit being in the off-season, we felt that there could have been more activities offered during the day to keep guests entertained.
Spa Inclusivity: We were a little disappointed that access to the spa was not included in the main room price, nor was there an option to add it as part of our package. Offering this as an inclusion or an add-on option would be a great enhancement.
Negative Aspects to Report:
We genuinely did not encounter any negative aspects during our stay.
Overall:
Despite the minor areas for improvement mentioned above, our family was extremely satisfied with our stay at this hotel. We believe that if these points are addressed, future guests will undoubtedly have an even more exceptional experience. We would certainly consider staying here again on our next visit to Ibiza.
Guest User
Junior Suite Sea View
Menginap di Agt 2024
Travel with friends
1 ulasan
3.7/5
Diposting pada 24 Sep 2024
It was okay, definitely not a 5 star resort but it wasn’t bad
Guest User
Deluxe Pool View
Menginap di Agt 2024
Travel with friends
1 ulasan
5.0/5
Outstanding
Diposting pada 10 Sep 2024
Excellent service and rooms, hotel was great, definitely 10/10
Guest User
Deluxe Garden View
Menginap di Mei 2024
Travel with friends
1 ulasan
4.2/5
Very Good
Diposting pada 13 Jun 2024
Very good (smiling staff, good quality of food) except the Portofino restaurant.
During our 3rd visit to this à la carte restaurant, we ordered additional lobsters.
Reservation at 9:15. The lobsters arrived at the table 1 hour later at 10:15 (service much too long).
At the end of the lobsters the waiter asked to pay the bill, saying that the deserts would follow.
5 minutes later I ask the head waiter for desserts and she replies sorry: “the kitchen closed at 10 a.m.”.
I point out to him that if the kitchen closed at 10 a.m. why the lobsters arrived at 10:15 a.m. and especially why no one informed us of this closure.
So we paid for a DESERST FREE meal.
Teks AsliTerjemahkan dengan Google
Guest User
Deluxe Pool View
Menginap di Sep 2023
Travel with friends
1 ulasan
4.2/5
Very Good
Diposting pada 15 Okt 2023
Everything was perfect. Drinks etc. Only the food was very disappointing to me, maybe I shouldn't have expected too much from it...