Ali Baba Palace

I recently stayed at Ali Baba Palace with my partner and would like to share my experience in a constructive way, highlighting both the positives and areas that could be improved: The hotel is quite large, which might be an advantage for some. In our case, we were unlucky to have a room far from the lobby, making the walks to the restaurants and other amenities somewhat tedious. I ended up with blisters on my feet from wearing sandals. However, I’d like to commend the guy driving the golf cart (I don’t remember his name), whom we often saw near the pool area. He was always friendly and helpful whenever we were lucky enough to find him available! Regarding the room, I feel the decor could use some improvement, as it felt a bit empty and outdated. The bedsheets also looked low-quality, although the room itself was spacious. We had an issue with hot water, but I appreciate that the reception staff resolved it quickly. As for the food, while there was variety, I found it a bit repetitive, and some dishes didn’t taste very good. I ended up eating the same thing every day because it was the only thing I genuinely enjoyed. Unfortunately, the sodas tasted diluted. On the other hand, the buffet restaurant staff were generally polite, although we witnessed some uncomfortable moments with a staff member who seemed to be speaking rudely to his coworkers, creating an unpleasant atmosphere. In contrast, the Shogun restaurant was a great experience: the service was excellent, especially thanks to the waitress there, who was very kind and friendly, and the food was much better compared to the other restaurants. The experience at the lobby bar, however, was disappointing. We often noticed waiters offering drinks to other guests while we felt ignored. They would simply pick up our empty glasses and leave, which I found discourteous and made it seem like they only served guests who tipped well. One of the bartenders was also quite rude, leaving us dissatisfied with the service in this area. Regarding entertainment, while the staff clearly tried their best, the shows were very simple and lacked excitement. The hotel is heavily focused on families with children, which is understandable, but it would be nice to see more activities or spaces catered to couples or groups of friends. The nightclub was a major disappointment: the DJ experienced technical issues, and the music failed to engage guests, who would simply walk in and leave shortly after. However, I want to highlight the efforts of the waiter at the nightclub, who did his best to create a welcoming atmosphere. Another point worth mentioning is the number of shops within the hotel. While I understand this might be cultural, the level of insistence from the vendors was uncomfortable, both in the stores and by the pool. I think a less pushy approach would encourage guests to explore the shops and potentially make purchases. The Aqua Park was one of the highlights: it’s large, has several slides, and the sta

One Star for EasyJet at Ali Baba Hotel, Hurghada I regret to say that my experience at the Ali Baba Hotel booked through EasyJet was nothing short of a disaster. The room we received was filthy and far from the one advertised on the EasyJet website. We felt completely misled; what we were sold was not at all what we got. The rooms themselves are dated and in very poor condition, making our stay uncomfortable. We found ourselves constantly asking for new towels and for our room to be cleaned, which was a frustrating ordeal. As for the food, it was incredibly repetitive and frankly not very appetising. The so-called "all-inclusive" experience was misleading, as we had to pay extra for premium drinks. The only beer available was watered down, which was a huge disappointment. To top off the food you consistently had cats running around at your feet and jumping up at you while in the various Restaurants. Entertainment around the pool and in the evenings was lackluster at best, leaving us with little to do. To top it off, it felt like the waiters and cleaners were always hovering, waiting for tips, which made the experience feel even more uncomfortable. Being pestered by the tour guides around the pool was equally annoying while trying to relax. The pool closed at an absurdly early time of 4:30 PM every day, while it was still full with people having fun. limiting our relaxation options. Only one pool was habitable as it was the only heated pool and the larger of the pools was nail bitingly cold. Hence nobody ever using it, which made the smaller of the two pools with filthy floating bits in it, And the beach? Don’t even get me started—it was filthy and clearly not cleaned regularly. Overall, I would not recommend booking with EasyJet for this hotel. Save your money and find somewhere that actually delivers on its promises.

We have just returned after 20 nights at Ali baba we stayed for Christmas too, we are vip gold guests and have stayed multiple times I think 7/8. We usually have an amazing stay, hence our return each time. However this year lots have changed. Which unfortunately made our stay not as good as all our previous visits. The pool bar staff have changed (these are the people that you spend alot of time seeing and interacting with everyday) , all new staff now and unfortunately their language skills are not there at all nor the service. (the old pool bar staff are now all in the oriental restaurant which is amazing) these previously made our holiday unforgettable. The new staff and pool bar service is shocking. Dirty tables, no service at all, could sit hours there and not be asked if we want a drink or take our dirty cups away. my son was shouted and swore at by one man there. Luckily my husband is Egyptian so can confront and did, after that he soon changed however if you didn't understand you would never know what he said. Our housekeeping was standard. Nothing more. As gold guests we've always had little extras, flowers on bed or fruit ect we usually tip but didn't as he some days didn't leave water or clean the sandy floor. Animation - previously were exceptionally good. This year is a new team and new to animation so they arnt quite upto standard, however all lovely people. Olivia bless her is a diamond! And cj! Emad from the ring tree always goes above and beyond for us, multiple visits and still his lovely big smile welcomes us, and all the staff and chef in there are fantastic they all know us very well. Oriental is amazing, obviously because the best staff are all now placed in there. First time trying shogun as its new, it's definitely good food, but service slow and a smile will help . I do feel that food has gone downhill slightly in the ring tree. No fresh cooking outside stir fry like before. We did for the first time ever in the hotel get sick twice and as we are Egyptian/English we do often eat out and visit local places to eat but never had to worry so much as we've stayed in multiple hotels in hurghada which Ali baba was the onky one we wasn't ill at. Unfortunately this time we was. I will say the heated pool was very over crowded, it was Xmas so was very busy. However you have huge pools, we visit all times of year. This year alone we came April May and December. You have not heated the large pool ever, which with the amount of people there it definitely needs it. Staff on reception are always fantastic Awad always sorts everything we need thank you. I will say avoid shopping in the hotel supermarket, very rude. Rips you off. Even when we know the price outside. One night charged my half Egyptian son 200le for two packs of chewing gum. He went alone as he often does, I went straight in and got 100le back. Although they shouldn't have come to more than 50le really. Be careful, cigarettes he is charging 150-200le per pack. They are in

There’s only one reason why Ali Baba, has my heart that’s because there’s this one lovely lady with absolutely BRILLIANT service who not only has made my experience special but my whole family of 29. Olivia from Animation thank you so much and we will definetly be visiting again because the kids scream your name non stop. In general the Animation team makes this experience worth it. Please stop giving plastic cups and change them with glass but yh THANK YOU OLIVIA !!!

The food service was amazing Animation and entertainment was spot on so welcoming lovely beautiful people would recommend this hotel especially Natia was so friendly very professional and absolutely wonderful best place in Eygpt hotel is a beautiful place to stay

This was best journey for me all things in the hotel is excellent .rooms , food ,activities ,animation team ,and hostability and I want thank all of management and animation team for more activities , excellent shows specially animation team member yesim Thank you