Atrium Hotel Heathrow

awesome staffs, awesome room, had great time sleeping too!!

Thought I'd have a treat prior to a trip to Chicago having read the reviews for this hotel....access from Heathrow is simple, one stop on the tube but Hatton Cross didn't appear to have a lift or escalators so had to lug heavy bag up the stairs. Hotel is across a road junction from the tube station. Its a strange looking building not entirely welcoming. Check in staff very pleasant and efficient. Room was a twin rather than a double with sheets too small for the mattresses. (Cost saving?) Which meant they became loose during the night, not ideal. Room was very clean and functional, air con quiet and efficent(sound proofing just about worked for outside noise but not for the ignorant early risers who were having loud conversations in tbe corridor as they left, thanks for that). Used the gym which was fabulous for an airport hotel as was the spa facilities. Only downside was size of the towels .....bathmat size(more cost cutting along with the one ply super narrow toilet paper...). The evening dining and breakfast let the place down. The staff, who are all lovely clearly have never worked in hospitality before and have been poorly trained. Supervision by the men in suits was laughable as they clearly had no idea either.(at breakfast one of them was cleaning tables with a dry napkin....) My starter(chicken and mango salad) was lovely if a tad expensive bit my main course came out minus the vegetables, Thought they might come out on a separate tray but all the staff seemed to disappear so I couldn't query the missing item. When I'd finished my chicken and potatoes I mentioned it to a member of staff whose solution was to go and get some....bit late. Food was OK. Breakfast was a buffet style with two large buffet hot places with mountains of luke warm fried breakfast options.(there was only 20 people eating, they must have a massive amount of waste). When out onto a cold plate the food was stone cold when you went to eat it. Nice products8 and well cooked but what a waste. Toaster took forever to produce warm bread(budget brown or white...nothing else) and the mini croissants were clearly cooked from frozen and were solid. The coffee and juice options were awful, not acceptable in this day and age at a modern hotel. There was a cafe on the premises but this seemed to be shut permanently. Worst sin of all? NO BROWN SAUCE! Someone should film the restaurant as a training example of how not to run one! Could be a great hotel but they need to sort the restaurant out!!

Stayed at the hotel recently leisure centre was amazing. Room was ok. However had some issues at the start and Kamila and Iza was more than amazing helped me with everything and made sure I was ok which I really appreciate as well as helped us with luggage as they don’t have a bell boy.

I wasn't expecting much from a hotel airport but how wrong I was. Everything was amazing. Reception staff friendly and very helpful. The room had a runway rooms where we able to see the planes taking off. The bed big and comfortable, pillows soft and fluffy, shower amazing. The spa was beautiful, clean, beautifully lit with mood lighting. We didn't make it to breakfast but needed to do some work before checking out. The staff in the bar made the most amazing coffee, moved chairs and tables so we could work near power points and truly were very amenable. I can not say a single negative thing, honestly worth every penny spent and I'll definitely return.

The staff specially Albert and Jass are accommodating to our requests assisting us with our luggage and printing our itinerary. The hotel does not provide complimentary bottled waters. Aside from that, the hotel is well maintained, clean and with an inviting lobby.

Very nice hotel and service, specially reception team Done smooth check in and very helpful.Specially thank to Reception team Albert,Jass and Cletus. We will wish to come again and enjoy our team. Thanks Atrium hotel to give us nice breakfast and nice rooms

Staff were all pleasant and concerned with meeting guests needs without delay The firm bed was so comfortable and appreciated after along flight The swimming pool is Devine and easy to access with mobility issues Very impressive for recently reopening location close enough to airport to avoid traffic . Was informed train is across the street taking guests directly inside airport however steps need to be taken to reach platform . Staff has large screen Uber app and assists in economical alternative Whole experience was fabulous Thank you everyone

Normally I am not a person who writes reviews! But the hospitality and the entire experience has been so amazing but I can’t help but give this hotel a good review. We were personally attended and asssisted every step by Celina ! I really applaud her for taking so much time and effort and doing everything with a smile she is very sweet! We were treated with a welcome bag and given a personal tour of the hotel Also enjoyed my time having a dip in the pool and using the gym, the hotel is still under construction but the hospitality makes up for it ! Had a layover flight and it all felt like a dream . Would hundred percent recommend ;)

This hotel is amazing, especially the girl from reception Celina, she was so helpful and patience. Definitely will come back. The food was nice and the room was clean. I did not expect such nice customer service. It is close to the aeroport but there were no noises.